System Administrator- UKG Workforce Management Systems , Worldwide Grocery Stores (WWGS)

Amazon•Austin, TX

1d•$94,000 - $185,000

About The Position

Amazon Grocery Stores is seeking a System Administrator to own the configuration, testing, and operational excellence of our UKG Workforce Central (WFC) and UKG Pro workforce management (UKG Pro WFM) platforms. This role is critical to enabling advanced scheduling and forecasting across our retail network. You will serve as the technical expert bridging business needs with system capabilities, ensuring high availability, data integrity, and seamless integration across platforms. This position requires deep UKG expertise, strong problem-solving abilities, and a passion for operational excellence.

Requirements

Bachelor's degree in Systems Engineering, Computer Science, or related field or relevant work experience
5+ years of experience configuring, testing, and owning UKG Workforce Central and UKG Pro workforce management systems
3+ years of experience in forecasting, advanced scheduling, and custom drivers for Labor Scheduling system configuration and support
2+ years of experience in grocery/retail environment
Professional level understanding of UKG systems architecture, internal dependencies, end-to-end testing, and governance
Experience developing mechanisms to monitor and test tools at scale, with strong troubleshooting methodologies and root cause analysis capabilities
Excellent problem-solving, collaboration, and communication skills
Ability to work independently and passionately own the backend of systems

Nice To Haves

Experience with AI-based solution architecture
Knowledge with application integration of UKG ecosystem

Responsibilities

Configure, maintain, and secure UKG Workforce Central and UKG Pro WFM applications, including Advanced scheduling, Forecasting and Reporting modules
Own end-to-end solution lifecycle: requirements gathering and review, build, implementation, testing, deployment, monitoring and hyper care.
Implement and enforce configuration management, change control, and versioning procedures to maintain system integrity
Monitor system performance and proactively identify, troubleshoot, and resolve issues to minimize downtime
Own and maintain weekly scheduling jobs and auto-generated schedules, including error resolution and reprocessing
Conduct weekly labor audits to validate scheduling job success and identify labor allocation irregularities
Identify automation opportunities and collaborate with product/tech teams to build and test AI-based solutions
Lead consultative sessions with stakeholders to understand business needs, communicate trade-offs, and ensure end-to-end follow-through
Ensure all new requests are aligned with the product strategy, roadmap and enterprise business strategy
Translate operational requirements into technical specifications and deliver scalable solutions
Handle scheduling intake requests via Smartsheet/Ticketing estimate level of effort, and serve as SME for new store openings, location realignments, and program/pilot changes
Document business processes, technical requirements, and implementation procedures to build reference materials
Provide expert-level support to Business Partners via collaboration tools and ticketing systems
Coach and mentor UKG contractors in day-to-day operations