System Administrator Skill Level 2

Onyx Point•Hanover, MD

19h•$78,000 - $275,000

About The Position

Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

Requirements

TO BE CONSIDERED FOR THIS POSITION YOU MUST CURRENTLY HAVE AN ACTIVE TS/SCI WITH POLYGRAPH SECURITY CLEARANCE WITH THE FEDERAL GOVERNMENT. (U.S. CITIZENSHIP REQUIRED).
This position requires in-scope poly, within 7 years.
The ideal candidate will have experience with RKE2, Kubernetes, Docker, Bash scripting, and Unix systems.
Basic knowledge of RKE2 and Kubernetes.
Familiarity with Docker and container orchestration.
Proficiency in Bash scripting and Unix/Linux operating systems.
Understanding of CI/CD concepts and tools.
Strong problem-solving skills and attention to detail.
Excellent communication and teamwork abilities.
Ability to learn quickly and adapt to new technologies.
Ten (10) years’ experience as a SA in programs and contracts of similar scope, type, and complexity is required.
Bachelor’s degree in a technical discipline from an accredited college or university is required.
Five (5) years of additional SA experience may be substituted for a bachelor’s degree.

Nice To Haves

Experience with additional automation tools such as Ansible, Terraform, or Jenkins.
Knowledge of networking concepts and cloud platforms (AWS).
Familiarity with monitoring and logging tools (Prometheus, Grafana, ELK stack)

Responsibilities

Assist in the design, implementation, and maintenance of CI/CD pipelines.
Deploy, manage, and troubleshoot applications on RKE2 and Kubernetes clusters.
Write and maintain Bash scripts for automation and management tasks.
Manage Docker container deployments and orchestration.
Monitor and optimize system performance, ensuring reliability and scalability.
Collaborate with developers to ensure smooth and efficient software releases.
Participate in on-call rotations and provide support for production environments.
Document processes, workflows, and configurations.
Provide support for implementation, troubleshooting and maintenance of IT systems
Manage the daily activities of configuration and operation of IT systems
Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
Provide assistance to users in accessing and using IT systems
Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
Provide support for the escalation and communication of status to agency management and internal customers
Optimize system operations and resource utilization, and perform system capacity analysis and planning
Provide support for the dispatch system and hardware problems and remains involved in the resolution process
Provide in-depth experience in trouble-shooting IT systems
Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
Provide detailed analysis and feedback to agency management and internal customers for escalated tickets

Benefits

Health Coverage: Medical, dental, and vision insurance
Additional Insurance: Basic Life/AD&D, Voluntary Life/AD&D, Short and Long-Term Disability, Accident, Critical Illness, Hospitalization Indemnity, and Pet Insurance
Retirement Plan: 401(k) plan with company match
Paid Time Off: Generous PTO, paid holidays, parental leave, and more
Wellness: Access to wellness programs and mental health support
Professional Development: Opportunities for growth, including tuition reimbursement
Additional Perks: Flexible work arrangements, including remote work options
Flexible Spending Accounts (FSAs)
Employee referral programs
Bonus opportunities
Technology allowance
A diverse, inclusive, and supportive workplace culture