Seasonal Position - Switchboard Operator

PB&T Bank • Pueblo, CO

2d • $16 - $19 • Onsite

About The Position

PB&T Bank has been fulfilling financial needs and exceeding our customers' expectations since 1889. We are a full-service bank, providing products and services for individuals and small businesses, specializing in commercial and construction lending. Over the years, PB&T Bank has remained independently owned and operated, allowing for a personal banking experience. Our customers know they can count on PB&T Bank for excellent products and exceptional customer service. Our Signature Banking culture is the highest level of customer service each customer receives from us. Signature Banking means we take ownership to resolve the needs of internal and external customers and ensure follow-up, which in turn builds relationships. We put customers at ease knowing we have completed transactions by exceeding their expectations. PB&T Bank employees take pride and responsibility by placing their signature on all accomplished work. We are seeking employees that care about customers and are interested in continuous improvement and have a growth mindset, and who enjoy the idea of being a representative of the bank in your community. General Purpose This position is responsible for professionally administering all incoming calls, ensuring phone calls are redirected accordingly, greeting customers in a professional and friendly manner, and provide a variety of clerical duties.

Nice To Haves

• Prefer successful completion of High School Diploma or G.E.D. certificate
• Six months of relevant experience and/or training, or combination of education and experience preferred
• One year of customer service experience or related training preferred

Responsibilities

• Comply with requirements of Signature Banking.
• Have the switchboard open and operating promptly at 8:00 a.m. and throughout the day until 5:00 p.m.
• Ensure phone calls are answered within two rings and redirect the call accordingly
• Interact in a friendly, professional and courteous manner with internal and external customers
• Retrieve after hour messages from answering machines and deliver messages to appropriate staff timely
• Greet customers who enter the switchboard area and contact the appropriate retail staff to assist the customer
• Provide callers with general information, such as company address, directions to the company location, fax numbers, website, and other related information.
• Provide verified customers with answers to basic questions regarding their general account information
• Provide clerical support to departments within the main bank
• Regular predictable absences

Benefits

• Sick time
• Paid holidays
• This position may be eligible for health insurance and the 401(k) retirement plan, subject to plan eligibility rules and hours worked.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees