Switchboard Operator - Varied - FT

Sanford Health•Marshfield, WI

10d•$15 - $23

About The Position

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We’re proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint. Operates switchboard console in order to relay incoming, outgoing, and inter-office telephone calls. Performs various communication functions and other duties i.e. pocket pager system, special needs phones. Operates on-call schedule for appropriate areas. Monitors various security and alarm panels and coordinates and launches all emergency calls and codes to the appropriate teams. Informs appropriate authorities of malfunctioning equipment. May be required to monitor, sort and deliver incoming mail. Works with all age groups when answering the switchboard. Operators must be able to communicate effectively with a wide variety of people and different age groups. Operators must be tactful and persistent, but have the ability to remain patient and calm. Must be able to make quick decisions and remain emotionally stable during crisis situations. Operators must have a clear and pleasant voice. Normal eye sight and hearing is essential. Legible writing, intermediate keyboarding and computer skills, and accuracy are important. Punctual and regular attendance is essential.

Requirements

High school diploma or equivalent preferred.
Must have at least one year of applicable experience.

Nice To Haves

Two years previous customer service experience is preferred.
Variable shifts, days and PMs
Typically 7am-3pm days and 2pm-10pm PMs
Includes every other weekend

Responsibilities

Operates switchboard console in order to relay incoming, outgoing, and inter-office telephone calls.
Performs various communication functions and other duties i.e. pocket pager system, special needs phones.
Operates on-call schedule for appropriate areas.
Monitors various security and alarm panels and coordinates and launches all emergency calls and codes to the appropriate teams.
Informs appropriate authorities of malfunctioning equipment.
May be required to monitor, sort and deliver incoming mail.
Works with all age groups when answering the switchboard.
Operators must be able to communicate effectively with a wide variety of people and different age groups.
Operators must be tactful and persistent, but have the ability to remain patient and calm.
Must be able to make quick decisions and remain emotionally stable during crisis situations.
Operators must have a clear and pleasant voice.
Normal eye sight and hearing is essential.
Legible writing, intermediate keyboarding and computer skills, and accuracy are important.
Punctual and regular attendance is essential.