Switchboard Operator

UnitedHealth Group•Corvallis, OR

4d•$16 - $25•Onsite

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Switchboard Operator answers all incoming calls and is a primary participant during emergency situations. This position also assists Administration with patient mailings. This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8am - 5pm. It may be necessary, given the business need, to work occasional overtime. We offer 2-4 weeks of on-the-job training. The hours of training will be aligned with your schedule.

Requirements

High School Diploma / GED
Must be 18 years of age or older
6+ months of customer service experience
Experience with multi-phone line systems
Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8am - 5pm. It may be necessary, given the business need, to work occasional overtime
Ability to project a welcoming, informative persona while engaging with patients, providers, and staff via telephone.
Ability to work well with providers and other staff.
Ability to work on multiple tasks simultaneously in a busy, fast-paced environment while maintaining quality of work

Responsibilities

Will participate and maintain a culture within The Corvallis Clinic that is consistent with the content outlined in the Service and Behavioral Standards document. To this end, employee will be expected to read, have familiarity, and embrace the principles contained within.
Switchboard operations - Answers all incoming calls and direct them to the proper departments/individuals. Assists patients and in-house staff with connecting to an outside operator.
Provides excellent customer service, i.e., provide driving directions to callers, answering front-line questions and offering assistance as needed.
Emergency monitoring – Paging of physicians, Patient Services, and facilities maintenance staff. Processes emergency code calls with a calm, focused demeanor.
Processes clerical type work in support of the Administration team.
Participates in the training of new switchboard personnel.
Responsible for the upkeep of all switchboards related information.