Switchboard Operator

Lifepoint Health • Sylva, NC

5d • Onsite

About The Position

Harris Regional Hospital is part of Lifepoint Health, a diversified healthcare
delivery network with facilities coast to coast. We are driven by a profound
commitment to prioritize your well-being so you can provide exceptional care to
others. As a Switchboard Operator joining our team, you’re embracing a vital
mission dedicated to making communities healthier ®. Join us on this meaningful
journey where your skills, compassion and dedication will make a remarkable
difference in the lives of those we serve.

People are our passion and purpose. Come work where you are appreciated for who
you are not just what you can do. Harris Regional Hospital is an 86-bed acute
care facility, including orthopedics, cardiology, general surgery, women’s care,
and emergency medicine, as well as sports medicine, physical therapy, imaging
and laboratory services, and many other areas of subspecialty care.

Requirements

• High school diploma or equivalent required.
• One year of experience with telecommunications systems and general office practices preferred.
• Strong critical thinking skills, decisive judgment, and the ability to work independently with minimal supervision.
• Ability to remain calm, prioritize, and take appropriate action in a high-pressure, fast-paced environment.
• Excellent communication skills to relay messages accurately and coordinate effectively with staff and emergency responders.
• Detail-oriented with strong organizational skills to maintain accurate logs and documentation.
• Ability to operate multiple communication systems simultaneously and manage routine and emergency tasks efficiently.

Nice To Haves

• One year of experience with telecommunications systems and general office practices preferred.

Responsibilities

• Direct all telephone inquiries to the appropriate area or person while maintaining strict confidentiality for patient information.
• Make announcements, such as drills, disasters, and paging of authorized personnel, and relay messages accurately.
• Monitor emergency alarms and notify responsible parties when required.
• Operate a variety of communication equipment, including radio consoles, telephones, and computer systems.
• Maintain accurate logs of calls, messages, and emergency incidents for documentation and reporting purposes.
• Prioritize and respond to multiple incoming calls and emergencies simultaneously.
• Coordinate with hospital staff, emergency responders, and security to ensure timely and effective responses, following established protocols.

Benefits

• Comprehensive Benefits: Tailored benefit options for PRN employees, and more.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.
• Health & Fitness Center Access www.myhaywoodregional.com/locations/haywood-regional-health-fitness-center

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED