Swim School General Manager - Louisville

Aqua-Tots Swim School•Louisville, KY

91d•$50,000 - $60,000

About The Position

JOB SUMMARY: The General Manager position consists of leading and managing all school staff in upholding the Aqua-Tots Swim School Core Values and brand standards. Our mission is to provide customers with consistent, quality swimming lessons that adhere to the Aqua-Tots Curriculum Standards and provide excellent customer service in a safe and welcoming environment.

Requirements

Bachelor’s degree or equivalent leadership experience
Valid Driver’s License, open availability
2-3 years of management experience
Excellent verbal and written communication skills
Strong report, writing, and presentation skills

Nice To Haves

Experience working in aquatics or children (not required)
Experience with sales and/or sales management

Responsibilities

Recruit, hire, train, and coach all staff
Execute assessments to conduct performance reviews and lead culture-building initiatives
Foster a fun, supportive environment rooted in Aqua-Tots Core Values
Maintain a high level of customer engagement and ensure overall customer satisfaction by Creating the Aqua-Tots Experience
Support families by providing education and recommendations through the Learn-To-Swim program
Resolve escalated customer situations
Oversee communication and front desk systems
Maintain a safe, clean, and welcoming facility
Uphold pool and pump room safety standards
Review incident reports and ensure compliance
Ensure staff certification are tracked and current
Lead enrollment and revenue growth
Set sales targets and build incentive plans
Manage payroll, inventory, and budget adherence
Oversee POS accuracy, retention strategies, and lead conversion
Maintain franchise operational and accounting compliance
Oversee scheduling, shift coverage, and onboarding/offboarding
Manage employee relations and documentation
Build, manage, and adhere to the school budget