General Manager - Swim School

Aqua-Tots Swim School • Louisville, KY

1d • $50,000 - $60,000

About The Position

JOB SUMMARY: The General Manager position consists of leading and managing all school staff in upholding the Aqua-Tots Swim School Core Values and brand standards. Our mission is to provide customers with consistent, quality swimming lessons that adhere to the Aqua-Tots Curriculum Standards and provide excellent customer service in a safe and welcoming environment.

Requirements

• Bachelor’s degree or equivalent leadership experience
• Valid Driver’s License, open availability
• 2-3 years of management experience
• Excellent verbal and written communication skills
• Strong report, writing, and presentation skills

Nice To Haves

• Experience working in aquatics or children (not required)
• Experience with sales and/or sales management

Responsibilities

• Recruit, hire, train, and coach all staff
• Execute assessments to conduct performance reviews and lead culture-building initiatives
• Foster a fun, supportive environment rooted in Aqua-Tots Core Values
• Maintain a high level of customer engagement and ensure overall customer satisfaction by Creating the Aqua-Tots Experience
• Support families by providing education and recommendations through the Learn-To-Swim program
• Resolve escalated customer situations
• Oversee communication and front desk systems
• Maintain a safe, clean, and welcoming facility
• Uphold pool and pump room safety standards
• Review incident reports and ensure compliance
• Ensure staff certification are tracked and current
• Lead enrollment and revenue growth
• Set sales targets and build incentive plans
• Manage payroll, inventory, and budget adherence
• Oversee POS accuracy, retention strategies, and lead conversion
• Maintain franchise operational and accounting compliance
• Oversee scheduling, shift coverage, and onboarding/offboarding
• Run payroll
• Manage employee relations and documentation
• Build, manage, and adhere to the school budget

Benefits

• Comprehensive benefits package
• Travel and leadership development opportunities
• Medical Insurance: Employer pays 70% of health insurance premium; employee pays 30%
• Closed for all major holidays
• Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager