Swim School General Manager - Louisville
About The Position
JOB SUMMARY: The General Manager position consists of leading and managing all school staff in upholding the Aqua-Tots Swim School Core Values and brand standards. Our mission is to provide customers with consistent, quality swimming lessons that adhere to the Aqua-Tots Curriculum Standards and provide excellent customer service in a safe and welcoming environment. COMPENSATION Base Salary: $50,000-$60,000 Quarterly sales and performance based bonus opportunities up to $10,000 Days and hours may fluctuate based on the school’s needs and season 1 weekend shift required (Saturday/Sunday from 7:00a-4:00p) POSITION TYPE Medical Insurance: Employer pays 70% of health insurance premium; employee pays 30% Closed for all major holidays Retail-style schedule aligned with a school-year calendar Professional development opportunities SCHEDULE Full-time; one weekend shift required Days and hours may fluctuate based on the school’s needs and season WHAT YOU'LL DO Team Leadership & Development Recruit, hire, train, and coach all staff Execute assessments to conduct performance reviews and lead culture-building initiatives Foster a fun, supportive environment rooted in Aqua-Tots Core Values Customer Experience Maintain a high level of customer engagement and ensure overall customer satisfaction by Creating the Aqua-Tots Experience Support families by providing education and recommendations through the Learn-To-Swim program Resolve escalated customer situations Oversee communication and front desk systems Operations & Safety Maintain a safe, clean, and welcoming facility Uphold pool and pump room safety standards Review incident reports and ensure compliance Ensure staff certification are tracked and current Sales & Business Performance Lead enrollment and revenue growth Set sales targets and build incentive plans Manage payroll, inventory, and budget adherence Oversee POS accuracy, retention strategies, and lead conversion Administration & Compliance Maintain franchise operational and accounting compliance Oversee scheduling, shift coverage, and onboarding/offboarding Manage employee relations and documentation Build, manage, and adhere to the school budget REPORTS TO Franchise Owner
Requirements
- Bachelor’s degree or equivalent leadership experience
- Valid Driver’s License
- Open availability
- 2-3 years of management experience
- Excellent verbal and written communication skills
- Strong report, writing, and presentation skills
- Aqua-Tots Front Desk Staff (AT-FDS)
- Aqua-Tots Basic Water Safety Instructor (AT-WSI)
- CPR & First Aid
Nice To Haves
- Experience working in aquatics or children (not required)
- Experience with sales and/or sales management
Responsibilities
- Team Leadership & Development Recruit, hire, train, and coach all staff
- Execute assessments to conduct performance reviews and lead culture-building initiatives
- Foster a fun, supportive environment rooted in Aqua-Tots Core Values
- Customer Experience Maintain a high level of customer engagement and ensure overall customer satisfaction by Creating the Aqua-Tots Experience
- Support families by providing education and recommendations through the Learn-To-Swim program
- Resolve escalated customer situations
- Oversee communication and front desk systems
- Operations & Safety Maintain a safe, clean, and welcoming facility
- Uphold pool and pump room safety standards
- Review incident reports and ensure compliance
- Ensure staff certification are tracked and current
- Sales & Business Performance Lead enrollment and revenue growth
- Set sales targets and build incentive plans
- Manage payroll, inventory, and budget adherence
- Oversee POS accuracy, retention strategies, and lead conversion
- Administration & Compliance Maintain franchise operational and accounting compliance
- Oversee scheduling, shift coverage, and onboarding/offboarding
- Manage employee relations and documentation
- Build, manage, and adhere to the school budget
Benefits
- Medical Insurance: Employer pays 70% of health insurance premium; employee pays 30%
- Closed for all major holidays
- Retail-style schedule aligned with a school-year calendar
- Professional development opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
