SVP, Servicing

United Wholesale Mortgage•Pontiac, MI

13d

About The Position

At United Wholesale Mortgage, we are the #1 wholesale mortgage lender in the nation. We are driven by innovation, operational excellence and an unwavering commitment to our clients and team members. Our Servicing organization plays a critical role in delivering best-in-class experiences throughout the life of the loan while protecting our brand, investors and partners. We are seeking a strategic, transformational Senior Vice President of Servicing to lead and scale our mortgage servicing operations with a focus on performance, compliance, technology and people leadership.

Requirements

Minimum 7 years of progressive mortgage servicing experience, including executive-level leadership
Minimum 3 years experience in each of the following: payment processing, investor reporting and all aspects of non-performing servicing (claims, bankruptcy, foreclosure, collections, loss mitigation)
Deep knowledge of mortgage servicing operations, default management, regulatory compliance and investor guidelines
Proven experience leading high-volume servicing teams (1,000+ team members preferred)
Demonstrated ability to scale operations in a high-growth environment
Strong financial acumen with experience managing large operational budgets
Experience implementing or optimizing servicing platforms and automation tools
Executive presence with the ability to influence senior stakeholders
Bachelor’s degree required; advanced degree preferred

Responsibilities

Provide executive leadership and strategic direction across all Servicing functions, including payment processing, escrow, customer care, default, loss mitigation, investor reporting and compliance
Develop and execute long-term servicing strategies aligned with enterprise goals and growth projections
Lead large, cross-functional teams with a focus on performance management, coaching and leadership development
Drive operational excellence through data-driven decision-making, KPIs, automation and continuous improvement initiatives
Partner with Compliance, Legal and Risk teams to ensure adherence to federal, state and investor guidelines (Fannie Mae, Freddie Mac, FHA, VA, etc.)
Oversee servicing portfolio performance, delinquency management, call center metrics and quality assurance standards
Collaborate with Technology and Innovation teams to enhance servicing systems, workflows and digital borrower experiences
Manage budget, forecasting and expense controls across servicing operations
Serve as a key representative of UWM with investors, regulators and executive stakeholders
Foster a culture aligned with UWM’s “Be You Here” philosophy and high-performance expectations

Benefits

Paid Time Off (PTO) after just 30 days
Additional parental and maternity leave benefits after 12 months
Adoption reimbursement program
Paid volunteer hours
Paid training and career development
Medical, dental, vision and life insurance
401k with employer match
Mortgage discount and area business discounts
Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
Gourmet cafeteria featuring homemade breakfast and lunch
Convenience store featuring healthy grab-and-go snacks
In-house Starbucks and Dunkin
Indoor/outdoor café with Wi-Fi