SVP, Operations

Brooklinen•New York, NY

3d•$265,000 - $275,000•Hybrid

About The Position

At Brooklinen, we’re building the future of comfort thoughtfully, ambitiously, and with intention. As the business continues to scale across channels and complexity, we are focused on strengthening the operating foundation that allows our teams to execute with clarity, speed, and care. Founded in Brooklyn in 2014, Brooklinen has grown into one of the largest soft home essentials brands in the U.S., known for premium quality, thoughtful design, and a belief that comfort creates happiness in the home. As we enter our next phase of growth, we are investing in the systems, infrastructure, and leadership required to support a more complex and ambitious business. We’re hiring an SVP, Operations to lead the operating backbone of the company, spanning IT, Logistics, and Enterprise Execution (PMO). This is a highly cross-functional leadership role responsible for helping the organization move faster, with greater clarity and accountability, while preserving the warmth and care that define Brooklinen’s culture.

Requirements

15+ years of experience in senior operations leadership roles, ideally at the SVP or equivalent level
Proven experience leading multiple operational functions (e.g., operations, technology, supply chain, or enterprise execution)
Strong execution muscle — able to translate strategy into action and lead through ambiguity
Experience scaling operations in a growing, complex organization
A calm, grounded leadership style, especially in moments of pressure or change
Strong judgment, clear communication, and the ability to build trust across functions and levels

Responsibilities

Lead Enterprise Execution
Lead and operationalize Brooklinen’s operating rhythm, translating company strategy into clear priorities, ownership, and execution across teams
Oversee and scale an enterprise PMO / execution capability to support large, cross-functional initiatives
Create clarity around decision rights, resourcing, sequencing, and escalation — enabling teams to execute without unnecessary friction
Partner with functional leaders to ensure initiatives land on time, on scope, and with accountability
Own Technology & Systems
Oversee IT strategy and operations, ensuring systems are reliable, secure, scalable, and aligned with business needs
Partner closely with Finance, People, and functional leaders on systems roadmap, prioritization, and vendor strategy
Ensure technology enables visibility, speed, and collaboration across the organization
Build Logistics 2.0
Lead Brooklinen’s logistics and warehouse operations through their next phase of evolution
Strengthen end-to-end planning, communication, and issue management across internal teams and external partners
Build a more resilient, scalable logistics function that supports growth, improves customer experience, and creates long-term competitive advantage
Establish operating discipline and performance standards that allow logistics to become a strategic strength — not just a cost center
Be a Senior Leader at Brooklinen
Act as a trusted thought partner to the CEO and ELT on execution, operating effectiveness, and scale
Build, lead, and develop high-performing teams with clear expectations and strong accountability
Balance high standards with trust, reinforcing Brooklinen’s human-centered, performance-driven culture