SVP, Group Account Director

Monks • Chicago, IL

13d

About The Position

As a SVP, Group Account Director, you will act as the executive lead for one of our most strategically important client relationships. This role sits at the intersection of enterprise client partnership, commercial growth, operational leadership, and creative production excellence. You’ll oversee a high-performing account, with major clients based in Chicago and vertical within a regional creative production ecosystem, acting as a trusted advisor to senior client stakeholders while driving innovation, margin growth, and long-term value. You’ll lead a cross-functional team that includes account, creative, and operational talent, and ensure every facet of the relationship, from day-to-day delivery to long-term transformation, is world-class. You will be expected to set and execute a strategic growth agenda, penetrate new business units, and expand our footprint across business units, capabilities, and deliverables. Internally, you'll serve as a senior operator, designing and evolving workflows, scaling AI-powered efficiencies, and partnering with executive leadership to shape the future of how we deliver. Now, about the opportunity: The Monks SVP Group Account Director maintains agency relationships in a fast-paced, evolving environment. Nimbleness and collaboration is the name of the game. Our approach fosters collaboration not only internally but also with our clients and other agency partners. This is a role for a strategic and growth-minded professional with the industry know-how and rapport to simply get things done. If you’re an experienced go-getter who just gets clients and seeks out new opportunities to create impactful work, then gets down to the essentials.

Requirements

• 15+ years of increasing levels of responsibility in marketing leadership positions at agencies and/or client organizations.
• Minimum of two to three years agency experience within the last ten years of employment.
• Leadership skills that inspire others to want to work with and for you.
• Proven track record of managing and growing multi-million dollar global accounts.
• Outstanding communication and presentation skills that ensure our message is always clear and compelling to our client partners.
• Multi-channel digital-first client campaign experience.
• Experience managing direct reports.
• Operationally minded and comfortable designing systems that scale across regions and capabilities.

Nice To Haves

• Experience with CPG brand(s) is preferred but not required.

Responsibilities

• Own the client relationship including the fiscal health and overall growth.
• Identify new opportunities within current client relationships, understand the full breadth of Monks’ capabilities and how to orchestrate compelling solutions for expansion and varying client needs.
• Become a trusted partner, understanding clients’ business challenges and be able to articulate strategies to address those needs
• Collaborate with your subject matter expert colleagues to produce great work.
• Set and manage processes related to account operations including finance, resourcing, forecasting, and client business reporting
• Drive organic growth by expanding into new departments, channels, and services.
• Lead commercial negotiations and pricing strategy in partnership with finance and legal.
• Represent the agency in executive-level meetings, QBRs, and joint business planning sessions.
• Lead production forecasting, resourcing strategy, and capacity planning in partnership with studio and operations leads.
• Drive adoption of AI-powered tools and platforms to unlock production speed, cost savings, and content personalization at scale.
• Continuously refine and enforce scalable Ways of Working that maximize operational efficiency without compromising creativity.
• Set and deliver against revenue growth targets, margin optimization goals, and operational KPIs.
• Shape proposals for new client engagements and cross-sell opportunities.
• Identify and capitalize on upsell opportunities across the account.
• Lead large-scale, multi-format creative production programs, ensuring alignment with brand, channel, and business priorities.
• Champion creative excellence while balancing speed, scalability, and cost-efficiency.
• Act as executive sponsor for key programs and campaign launches, ensuring integration across creative, production, and delivery.
• Lead and mentor a team of senior account directors, fostering an environment of accountability, empowerment, and creativity.
• Serve as a cultural ambassador, upholding the values of our collective, inspiring your teams, and driving collaboration across regions and functions.
• Support succession planning and talent development to build a sustainable leadership pipeline.

Benefits

• Excellent, full coverage medical, dental, and vision insurance
• Generous PTO and 15 company-wide holidays
• 401k with company contribution
• Paid parental leave
• Work-life balance with an emphasis on personal well-being
• Career growth in a disruptor space & entrepreneurial opportunities within the Monks network
• A globally diverse & inclusive culture with employee resource groups such as S4 Melanin, Pride.Monks, Cultura.Monks, and more!
• Authentic commitment to DEI efforts and sustainable growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees