Group Account Director

IDX•Phoenix, AZ

9d•Hybrid

About The Position

Due to a significant period of growth, we’re expanding our Customer Success team and looking for a Group Account Director to join us in one of our key locations— Phoenix, New York, or Chicago . This is an exciting opportunity to lead some of our largest, most strategic client accounts while shaping the future of our performance marketing practice. Why Join IDX? Not Just Any Brands : See your work come to life for iconic brands like AT&T, Wharton Executive MBA and Swift Transportation. Collaborative Spirit : Work alongside passionate innovators who share your thirst for progress. Continuous Learning: Grow your skills with ongoing training, mentorship, and the freedom to experiment. Fast Paced & Fun : Thrive in a dynamic environment where big ideas and bold action collide. Cutting-Edge Technology : Play with the latest analytics tools, use AR to build immersive digital events, and explore the future of brand storytelling! Global Presence: We Get It Done morning, day and night with offices across multiple time-zones! The Gig Do you live and breathe client success? As the Group Account Director at IDX, you'll become the ultimate champion for our key clients. You'll wear many hats – strategic advisor, results-oriented leader, and communication maestro. Unravel client pain points, craft winning strategies that translate into reality, and guide your team to flawless execution that drives client renewals and growth. About Us IDX isn't your average communications company. With over 20 years industry experience and a portfolio of prominent global clients, our award-winning communication solutions are seen by billions every month across a global audience. We seek The Bold. Shatter expectations, push boundaries – that's the fuel that ignites our powerhouse team. Collaboration is our superpower, where we bring expertise and individuality to elevate and deliver. Rising Stars with boundless hunger, this is your launchpad. Seasoned pros who want to define their Legacy in the industry, this is your home. Be BOLD – Own Your Story at IDX. An Inclusive Workplace IDX is an Equal Opportunity Employer. We aim to foster an environment that desires and recruits diverse talent, cultivates a culture that celebrates all identities, life experiences, perspectives, and ensures equal opportunity for all. Not sure you meet every requirement? We’d still love to hear from you. Studies show that people from underrepresented groups often don’t apply unless they meet every qualification. We know that no candidate is perfect, and we value diverse backgrounds and experiences. If you need any support or adjustments during the hiring process, just let us know — we’re happy to help.

Requirements

Extensive experience as a Senior Account Manager or Director supporting high-value clients, at a digital agency or marketing firm.
Extensive knowledge and proven application of performance marketing processes, tools, and strategies is required, including paid media, content strategy and development, website development, SEO, analytics, marketing automation, and conversion optimization.
Strong leadership experience managing team members and daily team activities.
Proven track record of managing multi-million-dollar accounts.
Passion for client service with a driven, “don’t stop ‘til it’s done” attitude.
Ability to manage several high-complexity projects simultaneously within tight deadlines.
Excellent written and verbal communication skills to foster optimal team and client relationships.
Excellent organizational and time management skills with strong attention to detail.
Proven ability to discover, promote, and sell solutions and services that would support client needs.
Strong time management and delegation skills with the ability to juggle many tasks and meet deadlines.
Demonstrated ability to design, oversee, and optimize performance marketing programs that deliver measurable ROI.

Responsibilities

Own client relationships for one of our largest accounts based out of Chicago, IL.
Articulate strategic initiatives that address clients’ business challenges.
Become your clients trusted marketing partner sustaining relationships that continue for years into the future.
Partner closely with client contacts to engage in new opportunities and continue identifying areas to propose new solutions and drive change for their brand.
Create innovative digital presentations that focus on client's business goals across the entire customer journey.
Partner closely with subject matter experts and strategists to deliver integrated digital and performance marketing solutions from beginning through to completion.
Lead client conversations with confidence and maintain full control of the conversations.
Manage, train and mentor a team of account managers/directors.
Prepare account service-related documents such as agendas, reports, proposals, PowerPoint presentations, contract scopes, pricing, and other client communications and correspondence.
Understand our products and services as well as client strategies and business goals to ensure accurate project deliverables.
Understand client billing and report monthly to finance department.
Continuously grow your digital knowledge through personal development.

Benefits

20 days PTO, plus 10 public holidays and 2 floating days (so much to celebrate!)
Hybrid working (Tue/Wed/Thu in office), plus flexibility for when life happens
Dog friendly office, plus competitive rates on pet insurance for your furry friends
An extensive menu of health care options and providers incl. medical, dental and vision; available on your first day!
Mental Health support including company Employee Assistance Program
Flexible parental leave
Paid community volunteer days (incl. school plays and trips)
Variety of competitive insurance policies incl. short/long term disability and legal
401k retirement plan with company match
Employee perk program giving access to a wide variety of online discounts
Culture Committee focused on regular social, educational and community based activities