SVP, Client Management

Alight Solutions

1d

About The Position

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” Our Values: Champion People – be empathetic and help create a place where everyone belongs. Grow with purpose – Be inspired by our higher calling of improving lives. Be Alight – act with integrity, be real and empower others. It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. Position Overview The Senior Vice President (SVP) of Client Management is a strategic leadership role responsible for driving client satisfaction, retention, and growth across the organization’s portfolio. Reporting directly to the Chief Commercial Officer (CCO), the SVP will lead a high-performing team dedicated to delivering exceptional service and solutions to our clients in the health and wellness sector. This executive will collaborate cross-functionally to ensure the client experience aligns with our mission to improve health outcomes and foster long-term partnerships.

Requirements

• Bachelor’s degree required; Master’s degree or MBA preferred.
• 10+ years of progressive experience in client management, account management, or customer success, preferably within the health, wellness, or related industries.
• Demonstrated success in leading large teams and managing complex, high-value client relationships.
• Exceptional communication, negotiation, and interpersonal skills.
• Strategic thinker with a track record of driving growth and operational improvements.
• Proven ability to collaborate at the executive level and influence cross-functional teams.
• Strong analytical skills and proficiency with client management technology platforms.

Responsibilities

• Client Relationship Leadership: Develop and execute strategies to enhance client engagement, satisfaction, and retention. Serve as the primary executive sponsor for strategic client accounts.
• Team Management: Lead, mentor, and grow the client management team, fostering a culture of innovation, accountability, and excellence.
• Strategic Planning: Partner with the CCO and executive leadership to set and achieve ambitious client-related goals in alignment with organizational objectives.
• Growth Initiatives: Identify opportunities to expand existing client relationships and drive new business through referrals and upselling health and wellness solutions.
• Operational Excellence: Oversee the development and implementation of best practices, processes, and tools to optimize the client journey and deliver measurable results.
• Cross-Functional Collaboration: Work closely with Sales, Product, Marketing, and Operations to ensure seamless delivery of services and solutions tailored to client needs.
• Market Insights: Stay abreast of industry trends, client feedback, and competitive landscape to inform strategy and continuously improve offerings.
• Risk Management: Proactively identify and address potential issues affecting client satisfaction or retention, developing mitigation strategies as needed.

Benefits

• We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive