Suspense Processor II, RPS Operations
About The Position
As the Suspense Processor, you will be supporting the Suspense team, dedicated to maintaining current suspense items routed to the operations team by Corporate Finance and/or Treasury. You will be responsible for reviewing and researching transaction activity, account status, and work item history at the plan and/or participant level to resolve and/or clear the suspense item(s). You will also work closely with your team members to identify suspense trends. If this sounds like a role for you, please read on!What you'll be doing You will review and process increasingly complex transactions independently and in accordance with established procedures and guidelines while meeting department standards. You will review and provide information to increasingly complex questions/concerns from internal/external stakeholders. You will obtain needed transaction information by communicating effectively with internal/external stakeholders verbally and in written form while maintaining a professional demeanor in all interactions. You will monitor your daily workload volumes and processes, ensuring accuracy and completeness of submitted information. You will recommend process improvements that will enhance current processes, reduce redundancy and help eliminate errors.
Requirements
- High school diploma or GED.
- 2 - 3+ Years of processing or similar experience that aligns to the responsibilities of this position.
- Ability to work with others in a fast-paced, team environment.
- Excellent organizational and time management skills with the ability to prioritize workload and multitask while maintaining strict attention to detail.
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Nice To Haves
- RPS Operations experience.
- Ability to evaluate information and the implications of a course of action or solution.
Responsibilities
- You will review and process increasingly complex transactions independently and in accordance with established procedures and guidelines while meeting department standards.
- You will review and provide information to increasingly complex questions/concerns from internal/external stakeholders.
- You will obtain needed transaction information by communicating effectively with internal/external stakeholders verbally and in written form while maintaining a professional demeanor in all interactions.
- You will monitor your daily workload volumes and processes, ensuring accuracy and completeness of submitted information.
- You will recommend process improvements that will enhance current processes, reduce redundancy and help eliminate errors.
Benefits
- Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
- Leadership development and virtual training opportunities
- PTO/parental leave
- Competitive 401K and employee benefits
- Free financial counseling, health coaching and employee assistance program
- Tuition assistance program
- Work arrangements that work for you
- Effective productivity/technology tools and training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
