RPS Operations Support

Peoples Bank•Marietta, OH

12d

About The Position

Thinking of changing jobs or starting your career at a growing company with an award-winning culture? Well, you are in the right place. Join us on our journey to being the Best Community Bank in America. Our motto is Working Together. Building Success. and by joining Peoples Bank, we will work together to help you achieve your career goals, just like we help thousands of clients reach their financial goals. Peoples Bank is one of the largest 150 banks in the United States with 130 full-service bank branches in Ohio, West Virginia, Kentucky, Virginia, Washington D.C. and Maryland. We also have Specialty Finance offices in Minnesota, Missouri and Vermont. Peoples Bank prides itself as a community bank and dedicates its resources to improving our communities. The Peoples Bank Foundation has donated over $8 million to local organizations since its inception in 2003. We are proud to share national accolades that celebrate our company culture and recognize us as a great place to bank and work: American Banker Best Banks to Work For in 2021, 2022, 2023, 2024 and 2025 Top Workplaces USA national award in 2022, 2023, 2024 and 2025 Newsweek's America's Best Banks 2023 and 2024 Newsweek’s America's Greatest Workplaces 2024 and 2025 Forbes America’s Best Banks 2024 and 2025 Forbes Best-in-State Banks 2020, 2021 and 2025 TIME’s America’s Growth Leaders 2026 award winner At Peoples Bank, we know that there is more to life than work. But we also understand that the quality of the work environment and employee benefits can greatly impact an associate's life. That's why we seek to create a great benefits package for our associates including: 401(k) retirement plan with an employer match, employee stock purchase plan, various education assistance programs such as student loan and tuition paydown/reimbursement, paid vacation, and holidays, and much more. For full details of our benefits offerings, please visit: peoplesbancorp.com/about-us/find-a-career/ Our associates are each accountable for living the culture and values of the organization. This includes ensuring actions and behaviors create a positive and collaborative work environment, always acting with integrity and professionalism and providing extraordinary customer service. Our goal is for you to be successful; to that end being reliable in terms of ensuring you are at work on time and work your schedule as well as actively pursuing your performance objectives, will be fundamental in your contributing to the teams' success as well as the organization. Job Purpose: This position will provide operations support to the RPS Service and Support team. Will help support relationship mangers with various workflow items, monitor deadlines and report delinquent items which may also include monitoring and sign off on miscellaneous daily third-party reporting.

Requirements

Associate’s degree or equivalent work experience.
Minimum 2 years Retirement Plan Services Recordkeeping experience.
Advanced Word, Excel, PowerPoint software and experience with adapting those skills to particular support needs is required.
Must consistently produce work with a very high degree of accuracy.
Flexible in changing priorities and working on multiple projects at once.
Ability to prioritize work in a multi-task environment is essential.
Must possess strong interpersonal, and communication skills, especially over the telephone.
Must be able to maintain positive experience for clients, and associates, regardless of workload.
Self-motivated individual with effective office Administration skills
Maintain basic knowledge of retirement plan technical, legal, and regulatory topics.
Team Player

Responsibilities

Responsible for processing manual payrolls .
Responsible for processing enrollment forms.
Will update participant records with changes to Name, Address, employment status or any other necessary changes.
Will complete the daily tracking spreadsheet. This includes the tracking of distributions, fees and late payrolls.
Will assist with the review of weekly loan reports.
Monitor ACH notifications and reviewing any discrepancies.
Assist Relationship Managers with any contribution correction spreadsheets and working with the vendor to process the correction.
Assist Relationship Managers with various plan updates and helping to complete the change checklist.
Assist Relationship Managers with distributions forms as needed.
Assist with scanning documents to Image Centre.
Will perform special projects as assigned.

Benefits

401(k) retirement plan with an employer match
employee stock purchase plan
various education assistance programs such as student loan and tuition paydown/reimbursement
paid vacation
holidays

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