Survey and Evaluation Coordinator

Public Health Solutions•New York, NY

1d•Hybrid

About The Position

The Office of Quality Improvement (OGI) ensures the timely and expert evaluation of vital event data and business operations to foster continuous improvement in BVS and fulfillment of duties associated with the National Vital Statistics System. Within the Office, the Quality Improvement Unit is responsible for improving the quality of vital event data. This unit conducts routine reviews and analysis of vital events data, reports out on the operational data the Bureau uses to monitor its performance, and improve customer service. The Quality Assurance and Training staff provide training to BVS staff, ensure continuous quality performance for the Bureau’s business processes, and support Bureau policy development and implementation. DOHMH has an opening for a Survey and Evaluation Coordinator. This position will report to the Quality Improvement Unit Director within OQI in BVS. Specifically, the Survey and Evaluation Coordinator will: Conduct BVS Customer Service Survey Evaluation, including qualitative review of customer service feedback and generate routine reports for key stakeholders in Power BI. Manage the NYC Transgender Health Study, including IRB submissions, maintain study databases and execute analytical plan. Develop and conduct research and evaluation projects, i.e., Transgender Health Survey, Customer Service Surveys, and others. Lead analysis of results from BVS surveys and evaluations. Disseminate the results of the surveys and evaluations in a variety of modes such as peer-reviewed journal articles, participant newsletters, and agency publications as lead author. Research and develop recommendations on improvements to customer service based on findings of surveys, peer review literature, and other research. Assist the Bureau on other activities as time permits. Previous experience with qualitative and quantitative analysis highly desirable. Capacity and willingness to learn additional qualitative and quantitative analysis skills, including data analysis software. The ideal candidate for this position must be a pro-active and self-motivated individual with the ability to work in teams and in a highly dynamic environment with multiple stakeholders and timelines.

Requirements

Master's degree in public health.
Experience with stakeholder engagement and project management.
Excellent communication (verbal & written) and interpersonal skills.
Strong analytical skills and ability to manage and report complex information.
Experience with data collection, analysis, and interpretation.
Experience with qualitative data analysis
Desire to grow professionally, develop new skills and willingness to work outside of comfort zone.
Experience working with the public health sector and coordinating projects involving multiple stakeholders.
Ability to prioritize and work in fast-paced environment with hard deadlines.
Fluency in Microsoft Word, Excel, Outlook, and PowerPoint.

Nice To Haves

Previous experience with qualitative and quantitative analysis highly desirable.
Capacity and willingness to learn additional qualitative and quantitative analysis skills, including data analysis software.

Responsibilities

Conduct BVS Customer Service Survey Evaluation, including qualitative review of customer service feedback and generate routine reports for key stakeholders in Power BI.
Manage the NYC Transgender Health Study, including IRB submissions, maintain study databases and execute analytical plan.
Develop and conduct research and evaluation projects, i.e., Transgender Health Survey, Customer Service Surveys, and others.
Lead analysis of results from BVS surveys and evaluations.
Disseminate the results of the surveys and evaluations in a variety of modes such as peer-reviewed journal articles, participant newsletters, and agency publications as lead author.
Research and develop recommendations on improvements to customer service based on findings of surveys, peer review literature, and other research.
Assist the Bureau on other activities as time permits.

Benefits

Hybrid Work Schedule.
Generous Paid Time Off and Holidays.
An attractive and comprehensive benefits package including Medical, Dental and Vision.
Flexible Spending Accounts and Commuter Benefits.
Company Paid Life Insurance and Disability Coverage.
403(b) + employer matching and discretionary company contributions.
College Savings Plan.
Ongoing trainings and continuous opportunities for professional growth and development.

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