SURVEILLANCE SUPERVISOR

Tamaya Enterprises Inc. d•Santa Ana Pueblo, NM

3h•Onsite

About The Position

The Surveillance Supervisor will oversee the daily operations of the Surveillance Room and the Surveillance Operators on a given shift. Make sure the Casino is in compliance with all gaming regulations and company/department policies and procedures. Investigate suspected illegal activity and potential risks to the Casino with reports to the Surveillance Management. Also assists in the training of surveillance personnel. Actively support, demonstrate, and promote the company’s core values. Be approachable and engaging with fellow team members Always treat individuals with dignity and respect regardless of job position. Demonstrate maturity through exhibiting excellent listening skills. Make educating, inspiring, and motivating your team central to your mission.

Requirements

Preference to qualified Santa Ana Tribal Member.
Three (3) years experience of applicable casino or surveillance related work.
One (1) year experience in a supervisory role.
Proficient in Windows and ability to learn multiple applications.
Proven ability to handle difficult situation in a fast-paced environment.
Demonstrated proficiency in reading, writing, math, and analytical problem solving.
Able to obtain a Pueblo of Santa Ana Gaming Regulatory Commission key gaming license.
A smartphone capable of running company applications and communication systems is required.
Proficiently use a smartphone for company applications, email, and text.
Display strong verbal and written communication skills.
Proven ability to handle conflict situations.
Ability to communicate clearly and effectively.
Ability to respond appropriately and in a timely manner in emergency situations.
Must present self in a well-groomed, professional appearance.
Physical ability to safely perform the essential job functions of the position.

Nice To Haves

Associates of Business or IT or related field preferred.

Responsibilities

Maintain direct communication with the Surveillance Management and Manager on Duty of any incidents, problems and/or employee related situations.
Maintain up to date and accurate daily shift reports.
Conduct investigations and investigational interviews when necessary.
Review and approve Policy & Procedure deviation reports and other reports to insure accuracy and consistency.
Develop and implement training and educational sessions for Surveillance Operators.
Direct and assist the efforts of Surveillance operators in the performance of their duties with appropriate follow up.
Conduct evaluations and testing of Surveillance personnel.
Maintain confidentially of all Surveillance related information.
Work in a team-oriented environment.
Perform other duties as assigned.