Surveillance Supervisor

North Fork Mono Casino & Resort•Notarb, CA

3h•Onsite

About The Position

The Surveillance Supervisor oversees staff responsible for monitoring casino activities via CCTV to prevent theft, fraud, and other illegal activities, ensuring compliance with tribal and company regulations. This role involves partnering with the Director of Surveillance to develop and enforce surveillance policies and procedures, as well as documenting and reporting incidents, violations, and suspicious activities to management. This position reports directly to the Director of Surveillance.

Requirements

Ability to communicate effectively with other Departments, Team Members and Management in both written and verbal form.
Knowledge of all casino games, including but not limited to, Blackjack, Craps, Roulette, Baccarat, Let It Ride, Caribbean Stud Poker, Pai Gow Poker, and Slots, and understand all relevant aspects of each game, such as dealing procedures, counting strategies, and methods of cheating.
Possess a professional and investigative attitude.
Ability to react quickly and accurately under demanding, high stress conditions.
Must be reliable, trustworthy, and honest.
Able to work constantly changing schedules to adjust to fluctuating business demands, work any shifts including holidays, with fluctuating days off.
Able to be autonomous and very low profile.
Able to perform all of the functions required of a Surveillance Agent.
Demonstrate sound judgment and mature decision-making skills that are in the best interest of North Fork Mono Casino & Resort.
Must be computer literate to perform daily tasks.
Minimum of three (3) years experience in casino surveillance or casino security required.
Must be able to obtain and maintain a Gaming License from the Tribal Gaming Commission, which includes passing a background investigation.
Must be at least 21 years of age.

Nice To Haves

High school diploma or GED preferred.
Experience in a lead or supervisory position preferred.

Responsibilities

Responsible for practicing, supporting, and promoting North Fork Mono Casino’s culture and always demonstrating exemplary Service Standards.
Ensures compliance with all tribal gaming regulations, Surveillance Department and Company policies and procedures.
Maintains complete familiarity with Tribal gaming regulations, the property’s Internal Control System, the departmental policies and procedures, and maintains a working knowledge of federal, state, tribal, and local laws.
Identify and distribute current information on known cheaters, advantage players, scams, and illegal methods of gaming with the Surveillance Team.
Maintains a thorough understanding and working knowledge of company emergency action procedures.
Cooperates with other departments in protecting the assets of the company.
Attend court, hearings and other legal meetings, acting as a witness for North Fork Mono Casino & Resort, gaming regulatory agencies, or law enforcement agencies.
Operate all surveillance related equipment, and if necessary, conduct floor observations in order to detect any violations of law, policies, and procedures.
Reports to the Director of Surveillance, any violations of the law, gaming regulations, and Company policies and procedures, as well as all pertinent information regarding the Surveillance department.
Observes the precepts of truth, accuracy, and prudence; without allowing personal feelings, prejudices, animosities, or friendships to interfere or influence judgments.
Maintain strict confidentiality with regards to the conduct, operations, controls, and procedures involving surveillance activities.
Demonstrate leadership abilities, including but not limited to, coaching, training, and motivating all surveillance personnel in their daily activities.
Provides on‐the‐job training to Surveillance Agents and conducts training classes as required.
Conducts routine random surveillance and “special observations” as approved by the Surveillance Director.
Conducts surveillance reviews or “audits” to confirm transactions or events.
Responsible for ensuring that staff payroll is completed and approved prior to the close of payroll deadline.
Other job-related duties as assigned.