Surveillance Supervisor

Santa Clara Development Corporation•Española, NM

9h•Onsite

About The Position

Under the supervision of the Surveillance Manager, the Surveillance Supervisor will be responsible for all functions of their respective shift. This includes ensuring routine training of Surveillance personnel on all policies and procedures, including Internal Controls, and generating detailed and accurate reports. The Surveillance Supervisor is responsible for the protection of company assets, administering coaching, annual evaluations, and other administrative duties. They must ensure that company operations adhere to the Gaming Compact, Santa Clara Development Corporation policies, Tribal Gaming Commission, and all applicable NIGC requirements, MICS, and ICS. The supervisor communicates with appropriate departments to address any instances of illegal conduct, procedural non-compliance, or safety/security breaches, documents personnel issues, and maintains good rapport and communication with the Surveillance Manager. They will also perform all other duties as assigned.

Requirements

Must be 21 years of age or older.
High school diploma or GED
Must be able to obtain and maintain a valid gaming license.
Must have and maintain a valid driver’s license.
Must have strong organizational, communication, employee relations, computer, and decision-making skills.
Must be able to function successfully in a team environment.
Must be a self -starter with excellent follow through.
Must be able to work and interact with departments throughout the organization.
Must be able to maintain a professional demeanor in a high stress environment.
Must be able to work flexible hours including holidays, nights, and weekends.
Knowledge of the National Gaming Commission and All State and Tribal gaming rules and regulations is also a requirement.

Nice To Haves

Prefer prior Indian Gaming experience in a Surveillance, Security, Law Enforcement, Corrections, Investigative experience (preferred but not mandatory).
One (1) year minimum work experience as a Surveillance Agent II from a casino or equivalent surveillance experience is preferred.
A minimum of 1 year Supervisory experience in a Casino Security or Casino Key position (acceptable)

Responsibilities

Carry out supervisory responsibilities in accordance with the organization's policies and applicable Responsibilities include the assistance of training, planning, assigning, and delegating work, preparing performance evaluations, rewarding and disciplining employees, addressing complaints, and resolving problems.
Investigations
Usage of all surveillance equipment
Internal Controls
Monitor all areas of the property, identifying potential security and/or safety risks and reporting same to the appropriate individual or entity, for proper resolution.
Ensure assigned shift functions in an optimal fashion.
Advises Surveillance employees on assigned shift of duties and responsibilities, and assures that they are completed in a timely, efficient manner.
Observe, investigate, intervene as needed and report all violations that come to attention during the course of shift.
Investigations may include highly complex criminal conspiracies, detailed reviews of financial records, incidents of cheating and/or theft.
Reviews and ensures completion and accuracy of all Incident Reports, Non-Compliance Violations and Audits prior to submitting to the Director.
Track and assign follow up as needed for Non-Compliance Violations, Incident Reports and Audits.
Conduct reviews and transfer incidents to a separate composite.
Report any procedure errors and/ or irregularities observed and generate accurate and descriptive reports as required.
Follow Standard and Procedures as required to monitoring and protect all assets of the casino/ corporation.
Maintain and record daily activity.