Surveillance Office Agent - Full Time (Cromwell LV)

Caesars Entertainment • Las Vegas, NV

10d

About The Position

The Agent protects the assets of the Casino through the use of gaming and surveillance cameras. Essential Duties and Responsibilities: Endorses the business objectives, ethics and values of Caesars’s Entertainment Inc. Operates a closed-circuit television (CCTV) system to monitors casino activities and prepares reports and logs. Presents evaluations of any observed illegal activity to the proper departments and makes necessary recommendations. Make recommendations and enforce state and federal regulations. Adheres to all department, company and State regulations, policies and procedures. Performs additional duties as assigned. Consistently demonstrates superior customer service skills to external and internal guests by displaying Successful behaviors and Focus skills. Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next. Utilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness. Creates an atmosphere of luck and celebrates customer wins. Is ready to serve and well informed of daily facility hours of operation, promotional programs and any other relevant valuable guest information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs of the guest and provides fast, flawless service. Executes all service programs to assure prioritization of service to very best guests. Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist. Promotes Caesars Rewards programs and Caesars Rewards registration and membership. Provides a warm farewell and thanks guests for visiting. Promotes Caesars Entertainment and always projects Caesars Entertainment in a positive light to guests. Acts as a role model to other employees and always presents oneself as a credit to Caesars and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures.

Requirements

• Neat, professional appearance with good personal hygiene.
• Friendly, outgoing personality.
• Must be 21 years of age.
• Ability to interface effectively with public and co-workers.
• High school diploma or equivalent.
• High School diploma required or equivalent required.
• Satisfactorily completes 90-day surveillance training program.
• Must have the ability to operate a CCTV system.
• Strong communication skills required, both verbal and written.
• Must be able to work a flexible schedule to include nights, weekends and holidays.
• Is able to work in smoke filled environment and is able to sit and stand for prolonged periods of time.
• Able to change schedule with short notice.
• Will abide by all the PA Gaming Board Regulations and all PA Harness Racing Commission Regulations.
• Is able to work in smoke filled environment and is able to sit and stand for prolonged periods of time.
• Must be able to obtain and maintain the appropriate license through the Pennsylvania Gaming Control Board.

Nice To Haves

• Preferred one year of games surveillance experience.
• Preferred Knowledge of all Casino/Hotel operations.
• Some college preferred.
• Prior experience in a security, casino or surveillance related field preferred.

Responsibilities

• Protects the assets of the Casino through the use of gaming and surveillance cameras.
• Operates a closed-circuit television (CCTV) system to monitors casino activities and prepares reports and logs.
• Presents evaluations of any observed illegal activity to the proper departments and makes necessary recommendations.
• Make recommendations and enforce state and federal regulations.
• Adheres to all department, company and State regulations, policies and procedures.
• Performs additional duties as assigned.
• Consistently demonstrates superior customer service skills to external and internal guests
• Promotes Caesars Rewards programs and Caesars Rewards registration and membership.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees