Surrender Prevention Coordinator

ANIMAL CARE & CONTROL OF NYC • New York, NY

7d

About The Position

The key figure in ACC’s goal to keep pets at home with their families, the Surrender Prevention Coordinator is tasked with the complex job of interacting with clients in challenging, sometimes emergency situations and connect them to resources that prevent unnecessary relinquishment of their pets to the shelter.

They interact with pet owners who may be considering surrender of their pets due to pet illness or injury, behavioral challenges, ability to provide general care, and more, often due to a simple lack of access to resources. The Surrender Prevention Coordinator provides comprehensive referrals for subsidized care for pets in addition to connection to social services and additional ACC programs, as needed.

In addition to providing non-judgmental coaching to clients in difficult situations, they do the very important work of collecting data and information on this segment of our clientele and manage grant funds associated with the care provided to their pets. The Surrender Prevention Coordinator is one-part social service counselor, one-part researcher.

Requirements

• High School Diploma or GED required.
• Minimum two years in a heavy counseling or customer service/social service-oriented role.
• At least one of the following is required:
• Minimum one year of experience performing behavior assessments, animal training, or other enrichment activities.
• Minimum one year of experience in a veterinary setting, assessing health status, providing vaccinations, etc.
• Treats animals and people respectfully, considering all individuals as potential collaborators with something to offer.
• Must be forward-thinking and anticipate challenges, responding quickly and thoroughly.
• Must be adaptable and receptive to rapidly evolving protocols and able to rally others with excitement and opportunity.
• Possesses a love of animals and can interact with them in a calm, non-threatening manner.
• Must be able to lift up to 50 pounds and work standing for 8 hours or more.

Nice To Haves

• Ability to excel in a fast-paced, often high-stress environment.
• Can be discreet and confidential in various situations, is an expert communicator, a people person, and a team player.
• Available to modify schedule and work location as needed to meet the needs of the organization, including with little notice.
• Bilingual (Spanish) preferred.

Responsibilities

• Coordinate services and act as liaison to vendors, social services and/or animal welfare groups to provide comprehensive support services to prevent surrender to ACC, including subsidized veterinary care, spay/neuter services, training, transportation, boarding, advocacy and connection to social services.
• Counsel clients applying for ACC grant support to determine eligibility and arrange for disbursement of funding and provision of services.
• Provide key insights to leadership on program efficacy and possible areas for adjustment and growth while acting as a leader within the Admissions department, troubleshooting issues and providing direction to the team, in the absence of a supervisor or manager.
• Provide follow up support to clients working with the program to ensure long term success.
• Manage use of ACC surrender prevention support resources, including grant funds and supplies, at the direction of supervisor/manager.
• Provide low stress handling using fear free practices when assisting Admissions receiving intake of animals.
• Assist the general public in the admittance of animals through comprehensive interviews and completion of all necessary paperwork, as needed.
• Through counseling, determine if prevention or deferment of admission is possible with additional support.
• Collaborate with ACC Adoption and New Hope departments to implement pathway planning, divert intake, or minimize length of stay for deferred intakes.
• Answer email inquiries sent to the Admissions Department account.
• Keep supervisor informed of support resource supplies and needs.
• Accurately document all information provided by animal owner or guardian regarding animal history, health, and behavior.
• Provide key insights to leadership on program efficacy and possible areas for adjustment and growth.
• Fear Free certification within 30 days of hire.
• Other duties as assigned by supervisor.

Benefits

• ACC values work/life balance and offers a generous paid-time-off (PTO) package that includes vacation time, birthdays off, personal days and sick pay.
• We also value physical and mental health by offering a great open access Cigna medical, dental and vision insurance at a low premium to our employees as well as 401K and Pension, Life Insurance.
• We also have on-the-job training for 2-4 weeks, periodic all staff trainings to include safety, DEI, cross training, and other growth opportunities.
• Because ACC is a nonprofit, employees may be eligible for loan forgiveness, cancellation, and/or consolidation under the Public Service Loan Forgiveness program (PSLF). Created under the College Cost Reduction and Access Act of 2007, PSLF allows borrowers who work full time for nonprofits and government agencies to have their outstanding debt forgiven tax-free on Federal Direct Loans, after making 120 qualifying monthly payments under a qualifying repayment plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED