Surgical Scheduler - Orthopedics - 30 hrs

Trinity Health

About The Position

Ready to thrive in a dynamic, high‑energy environment? Join our Orthopedics Specialty Practice and bring your exceptional talents to a team that makes a real impact every day! You would be responsible to completely arrange the logistics of patient surgeries and procedures. Serve as a liaison between patients and medical staff/providers throughout the entire process, including pre-operative testing, authorizations for health insurance, the procedure itself, and follow-up appointments. Communicates with patients and their families to ensure they are well informed and prepared. Will also take on miscellaneous clerical/administrative tasks such as answering emails, in-basket messages, taking phone calls and requesting/verifying patient medical records. We are a group of primary care providers, specialists and surgeons serving patients in Connecticut and western Massachusetts. Part of Trinity Health Of New England, we offer primary care, specialty care, surgery, urgent care, rehabilitation, and imaging and lab services for thousands of patients every year. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.

Requirements

High School Diploma or equivalent.
Minimum of three (3) yrs prior experience scheduling specialty procedures.

Responsibilities

Schedules all inpatient, outpatient and office admissions from onsite and drug loading.
Ensures time is scheduled, blocked off and available
Communicates effectively (written and verbal) with colleagues, patients and family members
Works in conjunction with Advanced Practice Providers (APPs) to schedule and enter case requests for procedures if needed.
Ensures patients have all required pre-op testing done prior to procedures, i.e. required labs and other testing such as MRI, TEE.
Obtains complex prior authorizations for each procedure, and testing and drug loading that is scheduled for each provider. This requires extensive knowledge of each carrier policy and familiarity of each specific procedure. Continuous education and learning required to keep current and up-to-date on policy/procedure changes.
Works closely with Insurance representatives to ensure procedures and testing are approved for authorization which requires providing all necessary medical documentation to support medical necessity