Lake Eye Associates - Surgical Counselor

US Eye•Wildwood, FL

About The Position

US Eye, is a physician-led, patient-centric network of eye care practices committed to providing exceptional patient service through premium technology and unrivaled provider expertise. We are one of the nation’s leading multi-specialty physician groups providing patients with care in ophthalmology, optometry, dermatology and facial surgery. With 55 clinics and 5 surgery centers, led by over 100 providers and more than 1,200 team members system wide, we deliver world class care to patients throughout Florida, the Carolina's and Virginia. From general eye care to ground-breaking laser cataract surgery and cosmetic eyelid surgery, Lake Eye Associates offers compassionate treatments for a wide range of eye conditions and diseases. Every treatment is performed and managed by our experienced ophthalmologists and helpful, highly trained staff. We also proudly offer on-site optical departments throughout our locations, making us the premier destination for a lifetime of clear and healthy vision Surgical Counselors ensure all aspects of scheduling surgery, including facilitating post-op appointments, obtaining necessary clearances, communicating with ASC, obtaining patient signatures when needed, and providing patient education on premium lenses as well as what to expect before, during, and after surgery. This position also works directly with our financial team to obtain appropriate insurance authorizations and advise patients of any financial responsibilities. They are the liaison between the patient and clinical staff for all surgical patients and will focus on building the relationships with patients investing in Cataract and Refractive Surgery.

Requirements

Demonstrated ability to follow oral and written instructions.
Demonstrated knowledge of material, methods, instruments, and equipment.
Demonstrated ability to read, write and perform mathematical calculations.
Must be able to maintain a high degree of confidentiality.
Ability to multi-task, work in a fast-paced environment and manage time accordingly to meet deadlines and requirements of the organization.
Ability to follow instructions, work well with others and alone with minimal supervision.
Ability to document in both a technical and easy to understand manner.
Demonstrated knowledge of medical and surgical terminology.
Demonstrated professional mannerism and attire.
Demonstrate ability to counsel and educate patients surgical procedures and lens options.
A high school graduate or equivalent
Experience within a professional environment with a strong customer service focus
Thorough communication skills

Nice To Haves

Previous experience within the medical field (preferred)

Responsibilities

Maintain a customized, concierge level of customer service for our surgical patients.
Educate patients on surgical procedures, appropriate lens options and pricing based off physician recommendations, and explain how these options fit with the patient’s lifestyle goals.
Works with the financial team to ensure they have the appropriate information needed to obtain insurance authorizations and collect any patient financial responsibilities
Assists patients with setting up payment plans, and collects all co-pays, co-insurances, surgical deposits, and full amounts.
Stay in constant communication with the patient of any insurance or scheduling updates.
Schedules all ASC surgeries, preoperative, and post-operative appointments according to physician scheduling protocols.
Coordinates all financial and scheduling paperwork prior to surgery.