Surgical Coordinator – Ophthalmology

Summit Health • Wethersfield, CT

1d

About The Position

The Surgical Coordinator plays a critical role in ensuring seamless patient care and operational efficiency within the surgical scheduling process. This position requires strong organizational skills, attention to detail, and compassionate communication with patients. The coordinator is responsible for guiding patients through the surgical journey, from initial scheduling to postoperative follow‑up, while maintaining compliance with Starling Physicians’ policies and workflows. In addition, candidates with ophthalmic technician experience are expected to provide clinical support when needed. This flexibility ensures continuity of patient care and strengthens collaboration across the ophthalmology team.

Requirements

• A High School Degree or GED
• Strong organizational and multitasking skills.
• Excellent communication and patient‑education abilities.
• Knowledge of surgical workflows, ophthalmology procedures, and EMR systems preferred.
• Ability to work collaboratively with providers, staff, and patients.
• Commitment to maintaining a positive and professional departmental culture.

Nice To Haves

• Ophthalmic Assistant Certification by JCAHPO or Certified Ophthalmic Technician (COT) preferred.
• Knowledge of surgical workflows, ophthalmology procedures, and EMR systems preferred.

Responsibilities

• Scheduling & Workflow Management
• Meet with patients immediately following provider consultation when surgery is warranted.
• Schedule the following at the initial visit:
• Surgery date
• 1‑day postoperative appointment
• 1‑week postoperative appointment
• Preoperative re‑evaluation with provider and preoperative testing (scheduled 3–4 weeks prior to surgery).
• Monitor surgery schedules 4 weeks in advance to ensure:
• Patients have seen the provider within 90 days of surgery.
• Preoperative testing has been completed within 1 year (or sooner if directed).
• Documentation & Compliance
• Scan all required documents into iMedic (consents, ABNs, etc.).
• Maintain accurate and timely patient records in compliance with organizational and regulatory standards.
• Patient Education & Premium IOL Counseling
• Continue discussions with patients regarding premium IOLs (multifocal, toric, EDOF lenses) if the provider has deemed them candidates.
• Ensure patients are well informed about the capabilities and limitations of premium lenses.
• Clearly communicate out‑of‑pocket costs associated with premium IOLs.
• Medication Coordination
• Send preoperative drop prescriptions to the correct pharmacy 2–3 weeks prior to surgery.
• Follow up with patients to confirm prescriptions are filled and that patients understand proper usage.
• Team Collaboration & Coverage
• Maintaining an open-door policy, closing only when meeting privately with patients.
• Provide full coverage for other surgical coordinators when needed, including:
• Scheduling surgeries
• Returning patient calls
• Retrieving and responding to voicemails
• Adhere closely to new workflow protocols as directed by the Practice Manager.
• Demonstrate flexibility by assisting in clinic as needed, leveraging ophthalmic technician skills to support patient care and provider needs.

Benefits

• Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees