Surgical Coordinator

Atlantic Vision Partners • Bristol, TN

27d

About The Position

At Atlantic Vision Partners, we want our employees to love coming to work and doing what they love – helping our patients see more clearly! The Surgical Coordinator is responsible for administering practice marketing and business development for refractive surgery. This individual provides face-to-face screening, education, and counseling to patients regarding the benefits of IOL lens options, including elective options with advanced technology lenses. In addition, the counselor is responsible for discussing cost and payment options for these elective services and providing meaningful insight into each procedure and how the procedure will impact their eyesight. For cataract procedures, discuss premium lenses compared to a standard lens.

Requirements

• Dependable transportation required to travel to other offices as required
• Must be flexible with traveling to various locations
• Ability to pay attention to detail
• Ability to maintain confidentiality
• The ability to seek instruction in areas where he/she is not knowledgeable
• The ability to recognize inconsistencies
• College degree including business-related courses (sales/marketing emphasis preferred).
• One to two years of ophthalmic/optometric experience preferred.
• One to two years of sales experience preferred.
• Excellent verbal communication skills
• Willingness to submit to a background check (drug screen for Ambulatory Surgery Centers only)
• Exerting up to twenty-five pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.
• Must have close visual acuity to perform an activity including viewing a computer terminal, extensive reading, interpretation, etc.
• Must be able to be stationary for prolonged periods of time.
• Executes tasks independently.
• Learns and memorizes tasks.
• Maintains concentration/focus on tasks.
• Performs task in a demanding environment requiring multi-task and prioritize work.
• Must be comfortable working and interacting with large groups of people daily.
• Compliance training and testing is required annually and as needed.

Responsibilities

• Implement the refractive marketing objectives and motivate support staff to participate.
• Participate in staff training on refractive surgery.
• Act as key contact person for all refractive surgery inquiries, including those from patients, physicians, and staff members.
• Communicate optometric referrals via follow-up correspondence, educational materials, and reporting.
• Maintain process for co-management of patients, including pre- and post-op protocols, forms for co-management, fee information and payment process, educational materials and optometric staff training.
• Implement OD co-management manual, working with the physicians to ensure appropriate protocols are included in the manual.
• Maintain and monitor internal systems (i.e., tracking of new patient scheduling, patient correspondence, marketing budget, and referral source follow-up).
• Maintain an internal patient database; identifies target patients for mailings and telephone calls.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees