Surgery Scheduling Supervisor
About The Position
This individual is responsible for leading the Surgery Scheduling team through assisting patients with all aspects of pre-operative preparations in order to promote patient confidence in their medical care and to make the surgical experience as smooth as possible, acts as a liaison between the office, surgical facility, patient and primary care physician. Originally founded as Talley Eye Care by Terry W. Talley, MD in 1972, Talley Eye Institute has grown to now include nine specialists and provide care to patients in three states with eight satellite clinics. Talley has been the trusted and experienced leader in eye care in the area for nearly 50 years and continues to have one of the largest referring networks of optometrists in the region. Talley Eye Institute is dedicated to providing patient-centered, compassionate care with cutting-edge technology using the latest and best techniques, equipment, and trainings to provide the utmost in innovative patient care. All doctors and staff at Talley Eye Institute have a common goal of preserving, enhancing, and maximizing vision, one patient at a time.
Requirements
- High school diploma or equivalent; some college preferred.
- Two years experience in a surgical specialty practice, ophthalmology preferred.
- Excellent communication and interpersonal skills.
- Strong organization with attention to detail.
- Analytical problem-solving skills.
- Demonstrated ability to meet deadlines.
- Ability to work independently and as a team member.
- Demonstrated computer literacy.
- Capability of meeting patient surgical scheduling volumes as established by the lead technician.
Nice To Haves
- C.O.A. helpful.
Responsibilities
- Acts as an effective liaison between the patient, surgeon, primary care physician, and the surgical facility in all aspects of pre-operative preparations.
- Schedules all patient surgeries and pre-operative appointments, including those with the patient’s primary care physician, surgical facility, ophthalmologist or technician.
- Schedules post-operative appointments as appropriate.
- Arranges patient transportation if necessary.
- Notifies patient of all scheduled appointments.
- Prepares surgery folders and post-op kits.
- Sends appropriate H&P forms, labs, EKGs, and radiology needs to primary care physician.
- Collects all pertinent information for upcoming surgery, such as bookings, lens orders, insurance, H&Ps, and signed consent forms, and transfers to surgical facility.
- Answers all telephone inquiries from patients, their families, or primary care physicians concerning surgery and/or related concerns.
- Performs other tasks as assigned.
- Supervise and train surgical scheduling staff.
- Audit staff productivity and provide coaching, recognition, and conduction of staff evaluations.
- Lead the department in communicating and execution of organization’s goals and objectives.
- Liaison for department with other department supervisors, Administration and Doctors.
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Free food & snacks
- Free uniforms
- Health insurance
- Paid time off
- Parental leave
- Health, Dental, Vision, 401K, Aflac, Health Clinic, Vacation PTO - Day 1 of Employment
- Paid Holidays
- Family friendly atmosphere
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
