Surgery Scheduling Manager

Kaiser Permanente•Falls Church, VA

About The Position

To provide management and oversight of the surgery scheduling department, ensuring a highly efficient, patient friendly surgery scheduling process. Monitors and improves all aspects of the perioperative scheduling process both within KPMAS and contracted surgery centers. This position reports to the Director, Perioperative Services for the respective Medical Center. Essential Responsibilities: Is responsible for direct oversight and management of the surgery scheduling department supporting all Perioperative services in the medical center; including Ambulatory Surgery Centers, Procedure Suites, and surgical cases scheduled at our partner hospitals. Partners with other Perioperative Service leaders, as well as Surgical Department leaders and Chiefs to support internalization efforts and meet utilization targets. Assists in problem-solving and trouble-shooting of surgery scheduling issues for Procedure Suites, Ambulatory Surgery scheduling and any contracted surgery centers. Uses data and reports to identify trends and actively participates in problem resolution. Is responsible for coaching and counseling of staff, annual performance evaluations, and routine audits for quality and accuracy in performance; ensures efficiency in scheduling and provides input to director on ways to improve efficiency and performance. Conducts monthly quality review studies, tracking Ql related issues including, but not limited to, patient outcomes and cancellations. Develops and distributes applicable reports for Quality Committee and other Perioperative Oversight Committees. Addresses customer (member and physician) concerns as they arise. Establishes relationships with contracted surgery centers to enhance departments performance. Implements new initiatives as indicated. Other duties as assigned.

Requirements

Minimum five (5) years of experience in a managed care setting required.
Minimum three (3) years of management experience required.
Bachelors degree in health care administration, nursing, business administration, or related field required OR four (4) years of directly related experience.
High School Diploma or General Education Development required
Experience with computer software programs required.
Ambulatory surgery, PACU or other surgical scheduling management required.

Responsibilities

Responsible for direct oversight and management of the surgery scheduling department supporting all Perioperative services in the medical center; including Ambulatory Surgery Centers, Procedure Suites, and surgical cases scheduled at our partner hospitals.
Partners with other Perioperative Service leaders, as well as Surgical Department leaders and Chiefs to support internalization efforts and meet utilization targets.
Assists in problem-solving and trouble-shooting of surgery scheduling issues for Procedure Suites, Ambulatory Surgery scheduling and any contracted surgery centers.
Uses data and reports to identify trends and actively participates in problem resolution.
Responsible for coaching and counseling of staff, annual performance evaluations, and routine audits for quality and accuracy in performance; ensures efficiency in scheduling and provides input to director on ways to improve efficiency and performance.
Conducts monthly quality review studies, tracking Ql related issues including, but not limited to, patient outcomes and cancellations.
Develops and distributes applicable reports for Quality Committee and other Perioperative Oversight Committees.
Addresses customer (member and physician) concerns as they arise.
Establishes relationships with contracted surgery centers to enhance departments performance.
Implements new initiatives as indicated.
Other duties as assigned.