Surgery Scheduler

North Clinic•Maple Grove, MN

22d•$20 - $23

About The Position

Voyage Healthcare has been providing healthcare for 70 years and empowers over 200 employees to deliver high-quality healthcare to our patients. We are one of the few independent clinics left in the state of Minnesota and continue to strive towards our mission – improving the well-being of our surrounding communities. With a variety of specialties and four locations in the northwest Twin Cities metro, we offer a supportive and patient-centered atmosphere and the ability for career growth. At Voyage Healthcare, we believe in care & compassion, belonging, excellence, teamwork, well-being, impact, and adaptability. Become part of our team where we foster a positive, supportive, and compassionate environment built on our organization’s values. We are seeking a highly organized and detail-oriented Colon & Rectal Scheduler to join our team. In this role, you will provide exceptional customer service to patients while scheduling office visits, procedures, and surgeries. You will play a key role in creating a positive patient experience and supporting the overall success of our practice.

Requirements

High school diploma or equivalent
Minimum of 1-2 years of medical appointment scheduling experience (surgery scheduling preferred)
Experience with insurance processes, including prior authorizations preferred
Excellent oral and written communication skills
Strong attention to details, critical thinking, and problem-solving abilities
Demonstrated initiative, organization, and sound judgement

Nice To Haves

surgery scheduling preferred
Experience with insurance processes, including prior authorizations preferred

Responsibilities

Schedule Colon & Rectal clinic visits, procedures, and surgeries for Colon & Rectal Surgery physicians
Obtain prior-authorizations from insurance companies for pending surgeries
Maintain the Colon & Rectal registry and patient follow-up systems
Contact patients to confirm outpatient procedure appointments for assigned providers
Communicate with patients and outpatient facility contacts
Answer incoming phone calls and follow up on voicemail messages
Complete prep instructions, prepare mailings, and send prep materials as requested
Provide back up support to Front Desk and Scheduling Departments as needed
Comply with policies and procedures to maintain a safe work environment and adhere to OSHA standards
Performs other related duties as assigned

Benefits

Supportive, collaborative, and welcoming work environment where your contributions are valued
Paid Time Off (PTO)
Paid Holidays + Birthday Floating Holiday
Medical, Dental & Vision Insurance
Long Term Disability Insurance (LTD)
Short-Term Disability Insurance (STD)
Company Paid Life Insurance
Retirement Benefits with 401(k) Match
Education Assistance
Employee Assistance Program (EAP)