Gastroenterology Westlawn - Surgery Scheduler - Full Time

Murfreesboro Medical Clinic•Murfreesboro, TN

18h•Onsite

About The Position

The surgery scheduler will provide clerical support in the Murfreesboro Medical Clinic Gastroenterology Department, adhere to all policies and procedures of MMC, and meet the needs of patients in a teamwork approach.

Requirements

Excellent customer service skills
Strong skills in communicating effectively with co-workers, providers, and patients.
Ability to conduct daily functions in an appropriate, professional, and compassionate manner.
Teamwork attitude
Flexibility to respond to changing demands.
Ability to react calmly and competently in stressful situations.
Effectively utilize computer systems and programs that are necessary to complete daily tasks.
High school diploma or GED
Experience preferred in medical terminology, CPT & ICD-10 codes

Responsibilities

Represent MMC in a courteous and professional manner.
Greet guests and incoming calls in a polite, prompt, and helpful manner.
Take accurate messages which include all required information.
Process voicemails
Be at your workstation on time and prepared to start the day.
Be flexible when asked to stay past your scheduled work time (as needed) to accommodate the needs of patients.
Obtain accurate demographic and insurance information from patients to ensure accurate billing and maximum reimbursement.
Provide prompt, efficient, and accurate patient service.
Meet or exceed patient, doctor, and staff expectations through a cooperative, teamwork approach.
Keep your work area and the clinic clean.
Be knowledgeable of and adhere to all HIPAA and OSHA guidelines.
Be knowledgeable of and adhere to all MMC policies and procedures.
Have knowledge of medical terminology
Schedule, coordinate and reschedule patient appointments as instructed.
Responsible for scheduling all surgery patients for surgery, pre-op and post-op appointments.
Review surgical paperwork with patient and have patient sign necessary documents.
Call insurance to verify benefits and obtain prior authorization and pre-certifications when necessary.
Maintain the providers’ surgery schedules.
This position is cross trained to cover reception whenever needed.
Ability to provide good telephone etiquette and be able to communicate surgery details/instructions when scheduling surgery in office and over the phone.