Gastroenterology Westlawn - Receptionist - Full Time

Murfreesboro Medical Clinic•Murfreesboro, TN

16h•Onsite

About The Position

To provide clerical support in the Gastroenterology department, adhere to all policies and procedures of MMC, and meet the needs of patients in a teamwork approach.

Requirements

Excellent customer service skills
Strong skills in communicating effectively with co-workers, providers, and patients
Ability to conduct daily functions in an appropriate, professional, and compassionate manner
Ability to manage/prioritize multiple tasks in an efficient and timely manner
Teamwork attitude
Flexibility to respond to changing demands
Ability to react calmly and competently in stressful situations
Effectively utilize computer systems and programs that are necessary to complete daily tasks
High School diploma or GED

Nice To Haves

Experience preferred but not required

Responsibilities

Represent MMC in a courteous and professional manner
Greet guests and incoming calls in a polite, prompt, and helpful manner
Take accurate messages which include all required information
Be at your workstation on time and prepared to start the day
Email communication is utilized in this department for important messages and updates. Staff members are expected to read emails frequently.
Be flexible when asked to stay past your scheduled work time (as needed) to accommodate the needs of patients
Call and enter insurance referrals making sure the referrals are in place before patient’s appointment time if necessary
Manage flow of patients or other vendors/guests from point of check-in through check-out.
Prepare and process fee tickets for patient appointments
Collect co-payments, deductibles, co-insurance, or other patient responsible balances
Correctly process payments and receipts
Obtain accurate demographic and insurance information form patients to ensure accurate billing and maximum reimbursement
Utilized Phreesia for patient Check-In
Follow up on No Show patient appointments by sending a missed appointment letter and tasking that physician’s nurse to call patient to get rescheduled
Balance money drawer at day end and complete daily deposit recap
Provide prompt, efficient, and accurate patient service
Meet or exceed patient, doctor, and staff expectations through a cooperative, teamwork approach
Keep your work area and the clinic clean.
Be knowledgeable of and adhere to all HIPAA and OSHA guidelines.
Be knowledgeable of and adhere to all MMC policies and procedures.
With instruction, perform other duties as required or assigned