Surgery Scheduler - IRMC Physician Group - Urology Department - Full Time

Indiana Regional Medical Center•Indiana, PA

8h•Onsite

About The Position

The Surgery Scheduler position within the IRMC Physician Group's Urology Department is a full-time role focused on administrative and patient-facing tasks related to surgical scheduling. Key responsibilities include performing pre-registration, verifying insurance eligibility, communicating financial responsibilities and options to patients, and providing detailed instructions for appointments and procedures. The role requires maintaining high accuracy in records, handling incoming calls, generating surgical lists, and ensuring a smooth patient experience. Additionally, the scheduler will assist providers with electronic prescriptions and may need to travel to other IPG offices as required. The position emphasizes excellent customer service, adherence to company policies, and maintaining an organized work area.

Requirements

Must be a high school graduate.
Knowledge of modern operational method germane to a medical practice.
Knowledge of clerical equipment, operations and processes.
Must have basic understanding of medical terms and abbreviations.
Knowledge of usage of computer systems.
Knowledge of various medical forms, reports and processing methods.
Possess a fundamental knowledge of basic billing procedures.
Individuals working in front office must have a clear understanding of the confidentiality laws that govern the patient/physician relationship.
Ability to make a great first impression and sustain it.
Ability to answer multilane telephones.
Ability to operate a 10-key adding machine by touch.
Ability to operate or learn to operate automated systems, personal computers and fax machines.
Ability to employ tact, diplomacy and compassion with all types of people.
Ability to communicate well irrespective of the medium.
Exhibit strong interpersonal skills.
Ability to maintain cooperative relationships with staff members, patients and physicians.
Ability to communicate clearly and concisely.
Ability to process a variety of medical reports and correspondence.
Ability to follow set outlines and be alert to variations and make decisions accordingly.
Maintain organized and accurate records.
Exercise team coordination skills.
Serve as patient advocate.
Ability to understand and enforce the financial policy of the practice.
Ability to recognize and correct costly data capture errors.

Nice To Haves

Business or medical secretarial graduate or equivalent preferred.
Current CPR certification preferred.

Responsibilities

Perform pre-registration function in conjunction with the office, OR, preregistration department and/or surgery centers.
Provide excellent customer service during phone calls to patients to obtain or verify demographic information, insurance information and other required data.
To verify eligibility of patient’s insurance and discuss the correct discrepancies with the patient at the time of preregistration: to communicate hospital policy on collection of patient’s out of pocket responsibility and inform patient of amount to be paid at time prior to service.
To provide patient with instructions relative to a scheduled appointment/procedure and answer customers’ questions about their anticipated service.
To discuss financial options available for payment of patient liability and refer patients to Financial Counselors for pre-collection or assistance in application for financial assistance programs.
Maintain a high standard of accuracy in pre-registration to facilitate a smooth registration process for the patient upon arrival for service and final registration.
Collects copays or coinsurances from insured patients and provided receipts when warranted.
Answers telephones, screens and directs incoming calls and messages to the appropriate party according to organization policy.
Generates surgical lists and communicates the schedules to the rest of the office, billing department and Providers in a timely manner.
Maintains an accurate filing system for insurance eligibility lists and office forms related to the position
Follows up with no-shows or cancelation when appropriate. Also will confirm procedures with the patients in a timely manner prior as a reminder to the patient.
Maintains an orderly, neat and clean work area.
Travel to other IPG offices when needed to cover when requested.
Performs other tasks as requested.
Cover office operations as needed
Adhere to IHPS Policies and procedures
Model appropriate customer services with patient, physicians, and employees
Assist the Provider by sending approved electronic prescription via the electronic health record