Surgery Scheduler, Access Center

The University of Texas at Austin • Austin, UT

20d • Onsite

About The Position

Dell Medical School is seeking a Surgery Scheduler for the Access Center. Purpose: Schedule appropriate procedures/surgeries per provider's orders utilizing clinical knowledge. Schedule office based and hospital procedures consistent with the patient's diagnosis and procedure request. This position is involved in indirect patient care in the UT Austin Health Access Center.

Requirements

• High school diploma or equivalent.
• Minimum of 2 years of experience in medical scheduling or a related field.
• Relevant education and experience may be substituted as appropriate.
• Planning and Organizing Skilled: Effectively organizes tasks and resources to achieve goals. Examples: Creates detailed schedules, prioritizes tasks, manages time efficiently.
• Communication Skilled: Clearly conveys information and instructions to patients and staff. Examples: Provides clear pre-operative instructions, answers patient questions, communicates changes promptly.
• Attention to Detail Skilled: Ensures accuracy in documentation and scheduling. Examples: Verifies patient information, checks pre-operative documentation, maintains accurate records.
• Customer Focus Skilled: Understands and meets the needs of patients and clinical staff. Examples: Provides excellent patient service, anticipates needs, resolves issues effectively.
• Problem Solving Skilled: Identifies and resolves scheduling conflicts and issues. Examples: Adjusts schedules for emergencies, finds solutions for resource shortages, collaborates with staff to resolve problems.

Nice To Haves

• Associate's degree in healthcare administration or a related field.
• Minimum of 3 years of experience in surgical scheduling within a healthcare setting.
• Certified Medical Scheduler (CMS) or equivalent certification.

Responsibilities

• Coordinate Surgical Schedules Manages the scheduling of surgical procedures, ensuring optimal use of operating rooms. Communicates with surgeons and clinical staff to confirm availability and requirements. Updates and maintains the surgical schedule in the hospital's scheduling system.
• Pre-Operative Documentation Collects and verifies patient information and pre-operative documentation. Ensures all necessary consents and medical records are obtained and filed. Coordinates with insurance providers for pre-authorization of procedures.
• Patient Communication Provides patients with pre-operative instructions and information. Answers patient inquiries regarding surgical procedures and schedules. Coordinates pre-operative appointments and tests as needed.
• Resource Management Monitors and manages the availability of surgical equipment and supplies. Works closely with the supply chain team to ensure timely procurement of necessary items. Assists in the preparation of operating rooms for scheduled procedures.
• Administrative Support Maintains accurate records of surgical procedures and patient interactions. Prepares reports and documentation for the surgical team and hospital administration. Supports the Surgery Scheduling Manager with administrative tasks as needed.
• Other Job Duties may apply as assigned Marginal or Periodic Functions Training and Development Assists in training new staff on scheduling procedures and systems. Participates in continuing education and professional development opportunities.
• Quality Improvement Engages in quality improvement initiatives to enhance scheduling efficiency and patient care. Provides feedback and suggestions for process improvements.
• Emergency Scheduling Manages last-minute changes to the surgical schedule due to emergencies or cancellations. Coordinates with clinical staff to accommodate urgent surgical needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees