Surgery Center Coordinator/Injection Scheduler

Summit Orthopedics•Eagan, MN

11h•Onsite

About The Position

At Summit Orthopedics, the Surgery Center Coordinator plays a significant role in a patient-first environment, embodying values of Compassion, Integrity, Excellence, Collaboration, Stewardship, and Innovation. This full-time position, based at the Eagan Surgery Center, involves scheduling surgery center procedures and patient registration. Key duties include collecting insurance information and payments, verifying patient chart components, and greeting patients, vendors, and visitors. The role also requires cross-training to assist with Injection Scheduling and may involve floating to other sites as needed.

Responsibilities

Serve as the front line of communication to patients by answering incoming phone calls and providing a high level of customer service.
Prepare patient medical charts, including history & physical, clinic notes, labs, or radiology reports.
Order supplies and forms.
Review existing patient personal and insurance information for accuracy and completeness.
Register new patients by obtaining personal demographics, insurance information, verifying insurance eligibility, and collection of payments.
Enter case history into electronic medical record and audit completed medical record for uniform chart order.
File completed medical records.
Determine when to initiate communication with other departments/clinic teams/customers to resolve issues.
Search appointment schedules for the physician, location, date, and time that most closely meet the patient’s needs.
Schedule and confirm patient appointments.
Work with physician teams and/or triage patient issues to determine the need for same day appointments.
Coordinate an interpreter for deaf or non-English speaking patients.
Follow all appointment scheduling protocols established by the physician teams.
Take and respond to patient complaints regarding appointment scheduling and route all others as appropriate.
Identify and communicate errors on patient accounts to departments or members of management.
Maintain confidentiality for all written and verbal patient communications.
Print surgery schedule and distribute.
Schedule surgery center procedures and registration of patients.
Collect insurance information and payments and verify that all required components of the patient chat are present.
Greet Surgery Center patients, vendors, and visitors.
Assist with Injection Scheduling.