Surgery Center Coordinator/Injection Scheduler

Summit Orthopedics•Vadnais Heights, MN

7h•Onsite

About The Position

At Summit Orthopedics, the Surgery Center Coordinator/Injection Scheduler plays a significant role in a patient-first environment that values Compassion, Integrity, Excellence, Collaboration, Stewardship, and Innovation. This full-time position is based at the Vadnais Heights Surgery Center, with a potential requirement to float to other sites as needed. The primary responsibilities include scheduling surgery center procedures and patient registration. The coordinator will also be responsible for collecting insurance information and payments, verifying all required components of the patient chart, and greeting Surgery Center patients, vendors, and visitors. Additionally, this role will be cross-trained to assist with Injection Scheduling. Summit Orthopedics provides a full spectrum of orthopedic care, including sub-specialty clinics, walk-in care, imaging, bracing, therapy, surgery, and post-surgical stays, supported by a team of over 1200 employees dedicated to quality care.

Responsibilities

Serve as the front line of communication to patients by answering incoming phone calls and providing a high level of customer service.
Prepare patient medical charts, including history & physical, clinic notes, labs, or radiology reports.
Order supplies and forms.
Review existing patient personal and insurance information for accuracy and completeness.
Register new patients by obtaining personal demographics, insurance information, verifying insurance eligibility, and collection of payments.
Enter case history into electronic medical record and audit completed medical record for uniform chart order. File completed medical records.
Determine when to initiate communication with other departments/clinic teams/customers to resolve issues.
Search appointment schedules for the physician, location, date, and time that most closely meet the patient’s needs.
Schedule and confirm patient appointments.
Work with physician teams and/or triage patient issues to determine the need for same day appointments.
Coordinate an interpreter for deaf or non-English speaking patients.
Follow all appointment scheduling protocols established by the physician teams.
Take and respond to patient complaints regarding appointment scheduling and route all others as appropriate.
Identify and communicate errors on patient accounts to departments or members of management.
Maintain confidentiality for all written and verbal patient communications.
Print surgery schedule and distribute.