Surgery Center Coordinator/Injection Scheduler

Summit Orthopedics • Eagan, MN

11h • Onsite

About The Position

At Summit Orthopedics, the Surgery Center Coordinator/Injection Scheduler plays a crucial role in a patient-first environment that values Compassion, Integrity, Excellence, Collaboration, Stewardship, and Innovation. This full-time position, based at the Eagan Surgery Center with potential for floating to other sites, involves scheduling surgery center procedures and patient registration. The coordinator is responsible for collecting insurance information and payments, verifying patient chart components, and greeting patients, vendors, and visitors. The role also includes cross-training to assist with Injection Scheduling. Summit Orthopedics is a large healthcare provider in the Twin Cities, Greater Minnesota, and Western Wisconsin, offering a full spectrum of orthopedic care through various clinics, imaging, therapy, and surgical services, supported by over 1200 employees dedicated to quality care for a healthier, active lifestyle.

Responsibilities

• Serve as the front line of communication to patients by answering incoming phone calls and providing a high level of customer service.
• Prepare patient medical charts, including history & physical, clinic notes, labs, or radiology reports.
• Order supplies and forms.
• Review existing patient personal and insurance information for accuracy and completeness.
• Register new patients by obtaining personal demographics, insurance information, verifying insurance eligibility, and collection of payments.
• Enter case history into electronic medical record and audit completed medical record for uniform chart order. File completed medical records.
• Determine when to initiate communication with other departments/clinic teams/customers to resolve issues.
• Search appointment schedules for the physician, location, date, and time that most closely meet the patient’s needs.
• Schedule and confirm patient appointments.
• Work with physician teams and/or triage patient issues to determine the need for same day appointments.
• Coordinate an interpreter for deaf or non-English speaking patients.
• Follow all appointment scheduling protocols established by the physician teams.
• Take and respond to patient complaints regarding appointment scheduling and route all others as appropriate.
• Identify and communicate errors on patient accounts to departments or members of management.
• Maintain confidentiality for all written and verbal patient communications.
• Print surgery schedule and distribute.

Benefits

• medical
• dental
• vision
• disability
• life insurance
• paid time off
• 401(k)/profit sharing retirement plan
• additional compensation in the form of bonuses, differentials and/or deferred compensation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees