Supv Reservations

IHG

7h•$19

About The Position

JOB OVERVIEW: Provide timely and professional reservations services in accordance with established scripting and standards. At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Requirements

High School or equivalent with 1 year reservations/front office experience including supervisory training/experience.
Must speak fluid English.
Carrying or lifting items weighing up to 10 pounds
Use a keyboard to operate reservations system, etc.
Communication skills are utilized a significant amount of time when interacting with guests and employees.
Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
Problem solving, reasoning, motivating, organizational and training abilities are used often.
May be required to work nights, weekends, and/or holidays

Nice To Haves

Some college preferred.
Other languages preferred.

Responsibilities

Assist in supervising the reservations function; ensure staff is properly trained including reservations systems, service expectations, hotel facilities and services, local directions, etc.
Monitor performance and recommend corrective or disciplinary action. Alert management of potentially serious issues.
Book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel in accordance with established standards and scripts using the hotel’s reservations system; process reservations from the sales, reservations centers or travel agencies/wholesalers. Designate and apply appropriate travel agency commissions.
Up-sell rooms where possible.
Monitor and process cancellations, revisions and information updates on changes; process guest reservation requests for other hotels within the reservations system.
Stay informed of current rates, rate changes and all promotions; assist in rooms forecasting. Complete daily logs to record the number of bookings and cancellations.
Complete records and reports in regard to room availability and guest room commitments; forecast weekly occupancy and rate.
Follow procedures for maintaining historical records of reservations arrivals, cancellations and denials to assist in formulating future reservations estimates.
Promote teamwork and quality service through daily communication and coordination with other departments.
Perform other duties as assigned.