Supv, Patient Transportation

Corewell Health • Royal Oak, MI

12d • Onsite

About The Position

Maintains shift accountability through the supervision of workflow for the patient transport department. Responsible for maintaining adequate employee levels to ensure quality services in a cost effective and efficient manner. Mentors and guides employees and provides input regarding staff performance. Assists manager with employee development, education and disciplinary actions on assigned shifts. Collects, monitors, analyzes summarizes data to identify potential process inefficiencies and/or quality assurance issues. Troubleshoots as necessary to meet the volume of runs to provide excellent customer service. Essential Functions Supervises the activities of employees engaged in transporting patients and equipment to and from testing and procedure areas including inpatient, outpatient, emergency and high risk intensive care unit (ICU). Develops employee schedules including updates to meet changing needs on a daily basis. Fills employees vacancies on a shift-by-shift basis and anticipate those needs based on run volumes. Monitors overtime costs, length of shift (LOS) and daily usage of FTEs and supplies, working within the budget developed by the Director/Manager. Assists manager with interviewing, hiring, performance evaluations, goals setting, performance improvement and corrective actions. Provides direction and support to subordinate employees to ensure effectiveness and efficiency. Facilitates the training and continuing education of employees. Makes suggestions for process changes and provides input into policies, procedures and departmental objectives. Transports patients to and from the Department as needed. Coordinates requests for services, information, records, and data on a timely basis. Researches and resolves problems. Engages in impacting professional, positive and productive physician relationships.

Requirements

• High School Diploma or equivalent or equivalent
• 1 year of relevant experience Skills, knowledge, abilities typically gained through 1+ year of related experience
• 1 year of relevant experience customer service experience, preferably in a hospital or health care setting
• 2 years of relevant experience leadership
• CRT-Basic Life Support (BLS) - AHA American Heart Association 90 Days required Or CRT-Basic Life Support (BLS) - ARC American Red Cross 90 Days required

Nice To Haves

• Associate's Degree quivalent

Responsibilities

• Supervises the activities of employees engaged in transporting patients and equipment to and from testing and procedure areas including inpatient, outpatient, emergency and high risk intensive care unit (ICU).
• Develops employee schedules including updates to meet changing needs on a daily basis.
• Fills employees vacancies on a shift-by-shift basis and anticipate those needs based on run volumes.
• Monitors overtime costs, length of shift (LOS) and daily usage of FTEs and supplies, working within the budget developed by the Director/Manager.
• Assists manager with interviewing, hiring, performance evaluations, goals setting, performance improvement and corrective actions.
• Provides direction and support to subordinate employees to ensure effectiveness and efficiency.
• Facilitates the training and continuing education of employees.
• Makes suggestions for process changes and provides input into policies, procedures and departmental objectives.
• Transports patients to and from the Department as needed.
• Coordinates requests for services, information, records, and data on a timely basis.
• Researches and resolves problems.
• Engages in impacting professional, positive and productive physician relationships.

Benefits

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• Learn more here.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance, pet insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED