Supv, Facilities Maintenance

GCI Communication Corp•Anchorage, AK

About The Position

GCI's Supv, Facilities Maintenance will be responsible for ensuring the safe, reliable, and efficient operation of the company’s facilities across Alaska, including urban, rural, and remote locations. Ensures that buildings, grounds, critical infrastructure, environmental systems, and physical assets are maintained to meet company standards, regulatory requirements, and operational needs. Facilities Operations roles coordinate preventive and corrective maintenance, vendor and contractor oversight, safety programs, and emergency response measures, supporting business continuity for a 24/7 telecommunications environment.

Requirements

Candidates must reside within 50 miles of Anchorage, Alaska
A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis
High School diploma or equivalent.
Bachelor degree in Facilities Management, Engineering Technology, or related field.
Minimum five years’ experience within facilities, building maintenance, or related technical experience.
Including a minimum of one year in a supervisory or management position; may be substituted with equivalent demonstrated functional leadership experience.
Excellent oral and writing skills necessary to transmit information to and from all levels of personnel, both within and outside company, through various mediums; successful, comfortable public/group speaking/training experience.
Must be able to articulate information in presentation format in front of internal and external customers.
Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalents.
Working knowledge of electrical/electronic and communications equipment.
Understanding of facility systems (HVAC, electrical, generators, fire life safety, building controls).
Applies practical, hands-on knowledge of building systems, including HVAC, electrical panels, plumbing components, emergency power systems, and basic building automation technology.
Recognizes early signs of system malfunction or degradation and escalates complex issues appropriately.
Performs basic diagnostics to identify causes of alarms, failures, or irregular system performance.
Reads and interprets equipment manuals, safety labels, schematics, diagrams, and maintenance instructions.
Understands safe operation of generators, fuel systems, and environmental controls, especially for remote telecom facilities.
Uses tools, meters, and testing equipment in accordance with manufacturer and safety standards.
Ability to demonstrate a growth mindset.
Ability to manage challenging employee or customer issues ensuring positive results.
Ability to promote teamwork; maintain positive working relationships with system personnel, contractors, utilities, all applicable enforcement agencies, internal and external customers.
Trains personnel on proper reporting and cleanup procedures.
Analytical skills for calculating, evaluating, comparing, interpreting, and organizing complex telecommunication infrastructure, system installation and maintenance projects.
Ability to assist and support capital and operating budgets for the department. Familiar with reporting and tracking tools, it is necessary to assure budget guidelines meet expectations.
Secure and protect company assets and maintain confidentiality of departmental and systems information, personnel, and customer account information.
Demonstrated ability to analyze complex challenging problems and situations leading to optimal solutions.
Ability to develop the team necessary to meet the business strategy and to communicate and interact with other business units within the company.
Proven ability to lead a team to high levels of performance while maintaining morale and personal growth for employees in a union free environment.
Ability to act as a positive mentor and coach subordinates and instill a coaching environment in the organization.
Demonstrated ability to manage performance through motivation and counseling of different levels of employees.

Nice To Haves

Experience within telecommunications, utilities, or similar 24/7 operational environments.
Experience with CMMS systems and work-order software.
Ability to prepare detailed budget for all departmental needs to include manpower, material, equipment, transportation, freight, training, etc.
Other relevant telecom industry or job specific certifications.
OSHA 10/30, HVAC license, boiler certification, or other trade credentials.

Responsibilities

Fully own the mission, goals, operations, and results of the team and areas of responsibility.
Provide strong leadership to span of control (direct and indirect reports); demonstrate effective leadership in all interactions companywide. This leadership includes generating enthusiasm and shared commitment; identifying and setting direction; teaching, growing, and empowering; owning outcomes; and leading by example.
Establishing the vision and tone for the department, consistent with company culture and mission.
Establishing clear, measurable, and achievable goals and performance expectations and following up appropriately.
Hiring individuals who can accomplish those goals and meet those expectations; providing them the open communication, training, tools, and mentoring needed to be successful and develop professionally; establishing a development path commensurate with capabilities and potential.
Providing clear and accurate feedback to individuals and teams on a timely and consistent basis. Identifying and addressing performance problems early and effectively before they damage GCI’s interests and demoralize other employees.
Effectively managing processes including annual performance reviews, compensation adjustments, promotions, demotions, transfers, and disciplinary actions up to and including termination in an unbiased and consistent manner.
Provides comprehensive oversight of daily facilities maintenance operations across assigned buildings, remote huts, generator sites, warehousing spaces, mechanical rooms, and grounds.
Ensures timely and effective execution of preventive and corrective maintenance activities to maintain operational readiness of critical telecommunications infrastructure.
Conducts routine site inspections, monitors the performance of HVAC, electrical, plumbing, fire suppression, backup power, and environmental control systems, and ensures all assets operate within required standards.
Responds promptly to work orders, service requests, and emergency repair needs, prioritizing actions based on safety considerations, customer impact, and network or facility operational dependencies.
Provides and manages the staffing, organizational structure, policies, procedures, and documentation required to support the facility operations mission.
Oversees facilities including Central Office, Microwave, Cellular, Switch, and Earth Station shelters.
Promotes a positive, productive, and respectful work environment and maintains a union-free workforce through consistent communication, proactive performance feedback, and recognition of employee contributions.
Oversees work scheduling, assignment of preventive maintenance routines, and coordination of corrective work activities across multiple facility locations.
Ensures accurate completion of maintenance reports, material requisitions, and administrative tasks associated with facility operations.
Monitors the quality and technical accuracy of work performed by staff and contractors and ensures compliance with all safety, security, and operational standards.
Provides guidance on troubleshooting and system diagnostics and ensures facility systems are maintained in accordance with manufacturer requirements and regulatory specifications.
Develops and manages operational and capital budget inputs for personnel, materials, equipment, and facility system needs. Prepares forecasts, cost estimates, and recommendations to support short- and long-term planning for infrastructure and facility investments.
Assists in reconciling budget projections with actual expenditures, identifying variances, and recommending corrective actions as needed.
Ensures financial stewardship in selecting contractors, procuring materials, and prioritizing work based on operational and business impact.
Assigns, schedules, and oversees work activities for facilities technicians, custodial personnel, and contractors to ensure timely and efficient completion of assigned tasks.
Provides daily operational direction, technical guidance, coaching, and on-the-job training to support skills development and safe work practices.
Monitors workload distribution, performance, safety compliance, and adherence to company policies, intervening as necessary to address performance gaps or workflow challenges.
Ensures high levels of communication, coordination, and accountability across all staff.
Establishes and maintains strong working relationships and effective information exchange across UUI, GCI, and other internal departments.
Coordinates activities related to special projects and customer requests to ensure alignment with facility operations capabilities and timelines.
Ensures accurate tracking and documentation of regulatory compliance requirements such as EPCRA and SPCC and provides necessary information for annual filings and regulatory submissions.
Facilitates communication and collaboration across functional groups to support operational planning, network needs, construction schedules, and emergency response readiness.
Leads the coordination of vendor and contractor activities, including onboarding, scheduling, gaining site access, and daily workflow management.
Ensures contracted work is performed safely, efficiently, and in accordance with project specifications and contractual obligations.
Inspects work quality, verifies materials, and ensures compliance with company standards, permitting, regulatory requirements, and safety protocols.
Serves as the on-site point of contact during maintenance, repairs, construction, and facility upgrade activities.
Ensures strict adherence to OSHA, EPA, and company safety protocols across all facilities operations.
Conducts safety briefings, toolbox talks, hazard assessments, and routine compliance inspections to maintain a safe work environment.
Maintains accurate and comprehensive documentation of maintenance activities, inspection findings, equipment logs, asset records, and regulatory reports.
Supports environmental, safety, and audit processes and ensures timely resolution of identified risks or deficiencies.
Promotes a strong safety culture and leads by example in maintaining safe work practices across all operations.
Coordinates all logistics required to support field work and facility maintenance in both urban and remote Alaska locations.
Plans and schedules travel, organizes equipment staging, and ensures materials and tools are available for technicians and contractors.
Supports operational planning for bush flights, marine or ferry access, snow machines, ATVs, and vehicle fleet needs.
Anticipates weather-dependent challenges and adjusts plans to maintain productivity, safety, and operational continuity.
Ensures proper fuel access and storage, remote-site readiness, and contingency plans for remote field operations.