Supportive Housing Case Manager
About The Position
The Supportive Housing Case Manager will work with a caseload of 10-20 single and family households in supportive housing. The clients in these programs experience a number of concerns from mental health diagnoses, substance abuse, physical/developmental disabilities, child protection involvement, limited income, domestic violence, and chronic or long-term homelessness. He/she will support the housing first model with a trauma informed care approach that will maximize the likelihood of client success and long-term self-sufficiency. Responsibilities include: conducting individual needs assessments, program planning, empowering clients to maintain their housing, and ultimately empower client to work toward self-sufficiency. The Case Manager will guide both single and family households to services and resources to help them stabilize, rebuild their lives, and graduate out of the Supportive Housing program.
Requirements
- A bachelor's degree in human services/ related field or commensurate experience
- 1+ years of case management/ direct services/other related experience
- Strong written and oral communication skills
- Ability to prioritize competing priorities and make sound judgements
- Ability to complete tasks while navigating frequent interruptions
- Ability to deliver creative, resourceful solutions to unique challenges
- Strong organizational and time management skills
- Valid Driver’s License and reliable transportation
- Ability to Drive a 15 passenger van
- Willingness to work evenings and weekends when needed
- Annual TB Test is required
- Ability to sit or stand for long periods
- Ability to lift items weighing 10-20 pounds
Responsibilities
- Using a strengths-based approach to perform assessments to gauge client’s strengths, physical health, mental health, social needs, educational needs, level of life skills, and employment readiness
- Use assessment outcomes to determine, in conjunction with the client, what supports are needed to maintain stability and achieve short- and long-term goals
- Develop Individualized Service Plans
- Assist clients in securing appropriate services and coordinate delivery of all services to clients (i.e. employment, housing, finance, mental health services, disability resources, etc.)
- Provide support to clients experiencing crises/ implementation of emergency procedures
- Create and maintain financial budgets and money management education with clients; work with clients to ensure rent and utilities are paid in a timely fashion.
- Encourage the client and/or family to focus their efforts on attaining the objectives specified in their service plan
- Empower and guide clients in their successful completion of the housing program
- Assist clients in planning for discharge/graduation from the program when appropriate
- Maintain complete client records in accordance with agency best practice standards
- Timely documentation of all contact with clients in client file and HMIS as required, as well as completion of annual reassessments and quarterly reviews
- Participate in on call rotation
- Participate in staff meetings and trainings as directed by supervisor
- Ensure compliance with all agency policies
- Function as a contributing member of a multidisciplinary team with Shelter House Inc. and partner agencies to ensure clients receive needed services in a timely manner
- Assure that all relevant information pertaining to clients is disseminated to all appropriate staff members in a timely manner
- Proficiently utilize Microsoft Suites applications (email, calendar, drive, docs, etc) as a part of day to day work requirements
- Safely utilize Shelter House owned vehicles to drive clients to various locations.
- Exemplify the Shelter House core values: Inclusivity, Collaboration, Accountability, Respect and Empowerment
- Other Duties as assigned
Benefits
- Medical, Dental & Vision Insurance
- 401K contributions with a 4% employer match
- 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off
- Two Semi-Annual Team Building Events
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
101-250 employees
