Supportive Housing Case Manager

Caritas of Austin • Austin, TX

12d

About The Position

The Supportive Housing Case Manager provides permanent supportive housing services to people that have experienced homelessness, with an ultimate goal of stabilizing them in their housing situation. Direct service responsibilities include determination of eligibility for housing services; assessment of needs; intensive case management; supportive services and referrals to appropriate agencies that can address program participants’ needs related to housing, income, and well-being. The Case Manager is responsible for maintaining accurate financial assistance records, service delivery records, and reporting requirements.

Requirements

• Bachelor’s Degree from an accredited college or university. Social work or related degree preferred.
• Minimum one year’s professional experience working directly with low-income, diverse, and underserved populations in a social services agency.
• Must possess or be able to obtain a valid Texas driver's license within 30 days of employment.
• Proficient in using the internet, Microsoft Office Suite (Word, Excel, Outlook), including spreadsheets and databases.

Nice To Haves

• Master’s Degree in social work or related field and social work license.
• Past work in housing programs or with people experiencing homelessness
• Experience working with people with mental health disorders
• Experience with Crisis Intervention.
• Experience with HMIS (Homeless Management Information System) is a plus.
• Bilingual proficiency (English and Spanish or other language) preferred.

Responsibilities

• Consistently interact with clients using person-centered and Strength’s based approach while maintaining professional boundaries.
• Collaborate with community partners to identify families and/or individuals who are experiencing homelessness (or at-risk of homelessness).
• Conduct screenings and determine if families or individuals meet program eligibility requirements.
• Assist in housing identification, applications, move-ins, and housing sustainability.
• Communicate professionally and appropriately with property managers to maintain strong partnerships.
• Provide comprehensive case management services for diverse populations living in poverty, including people with mental health and substance use disorders.
• Meet regularly to assess clients’ needs and provide appropriate case management to address those needs linking clients to Caritas of Austin’s programs and other agency programs.
• Ensure that clients are safe and linked to appropriate resources following any crises.
• Facilitate and coordinate access to mental health, substance use, and physical health services.
• Develop and monitor individual housing services plans with a general goal of housing stability.
• Once the client is housed, 50% or more of meetings will be held within the client’s home or in a community space.
• Transport clients to agencies and services, as needed.
• Provide crisis intervention, as needed.
• Work with Caritas of Austin’s Community Housing Specialists and community housing programs/property managers to identify and secure safe, affordable housing for clients.
• Build relationships with other service providers that serve the target populations.
• As appropriate, work collaboratively with Caritas of Austin’s Employment Specialists to link clients to employment.
• Research and stay informed about other local employment resources.
• As appropriate, work collaboratively with Caritas of Austin’s Education Specialists to link clients to education programs.
• Research and stay informed about other educational resources.
• Attending program collaboration meetings and training sessions, internally and externally, as requested by the supervisor.
• Be present and active in community-wide activities, meetings, and events.
• Manage case data by entering it in a timely manner into Service Point, the database utilized by Caritas of Austin for the Homeless Management Information System (HMIS).
• Regularly prepare and maintain accurate records and reports, following the Caritas of Austin’s Housing Services Department Documentation Guidelines.
• Work cooperatively with all components of Caritas of Austin services.
• Engage in appropriate teamwork functions in order to provide a professional work environment and effective service delivery.
• Work with supervisor to create and implement a professional development plan.
• Attend staff meetings, programs meetings and other meetings and training sessions as required.

Benefits

• Employer paid health, dental, vision, life, short term disability, and long term disability insurance for employees.
• 14 Paid Holidays per year.
• 20 days of accrued PTO in year one with increases up to 31 days per year.
• Retirement plan with employer match.
• Discounted Rates on Gold’s Gym and Legal Shield memberships.
• Mileage Reimbursement.
• Monthly Phone Stipend.
• Monthly Paid Parking for employees who office from Downtown Location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level