Supportive Housing Case Manager

SAN ANTONIO METROPOLITAN MINISTRY Inc•San Antonio, TX

10d

About The Position

The Supportive Housing Case Manager is an experienced, social services professional responsible for providing high-quality, comprehensive, and intensive case management services to families residing at Four25 San Pedro, an affordable housing community where SAMMinistries assists in providing resident supportive services. The Supportive Housing Case Manager will be assisting families in navigating the application and leasing process to obtain housing at Four25 San Pedro. These families will all be receiving some level of rent subsidy through a Project-Based Housing Voucher. All families served by the Supportive Housing Case Manager will be recovering from recent experiences of homelessness. The role of the Supportive Housing Case Manager is to build trusting relationships with program participants, to assess the individual needs of each family member, and to cooperatively develop a service plan with participants to address needs that may impact their housing stability. The Case Manager is responsible for identifying appropriate resources and for connecting participants to those resources. These may include goods or services provided by SAMMinistries, but many will be services and resources provided by other organizations in the community. The Case Manager is dedicated to developing trusting, professional relationships with participants and engaging them in needed services through the use of evidence-based practices including Trauma Informed Care and Motivational Interviewing. This Case Manager will also provide light-touch support to other residents at Four25 San Pedro and will plan and facilitate onsite events where all Four25 San Pedro residents can connect to one another, gain information, strengthen a sense of community, and/or access needed resources that enhance housing stability and overall wellness. The Case Manager will collaborate with a wide range of service providers with the goal of assisting participants in maintaining housing stability, increasing financial independence, connecting to needed resources, and increasing community integration. Supportive services are offered to best meet participant needs. The overarching goal is family housing retention.

Requirements

Two years of experience providing community-based case management services to highly vulnerable populations is preferred.
Working knowledge of local resources and social services available is highly desirable.
Excellent time management skills and the ability to communicate clearly and professionally both orally and in writing is essential.
reliable motor vehicle, and liability insurance is also needed.
The individual must have a high level of energy, creativity and flexibility.
This position requires a Bachelor’s Degree in a human services, communications, public administration or closely-related field.
At least 2 years of case management experience is preferred.
Experience working with at-risk populations is a must.
A valid Class C driver's license is required, as well as current automobile registration and liability insurance.
Driver’s license and liability insurance must be maintained in good standing throughout tenure in this position.

Nice To Haves

Experience using the HMIS database is a plus but is not required.
Bilingual (English/Spanish) is preferred.
Licensed social worker or equivalent licensure desirable.

Responsibilities

Provide case management services that facilitate client self-sufficiency and housing retention.
Ability to build positive and trusting relationships with diverse populations, particularly participants experiencing trauma and homelessness.
Use evidence-based practices in service delivery including Trauma Informed Care, Motivational Interviewing, and Person-Centered Planning.
Work collaboratively with Opportunity Home San Antonio and Franklin Management staff at Four25 San Pedro to administer Project-Based Vouchers to eligible families and to actively contribute to positive communication, efficient operations, and a unified sense of community at the property.
Receive referrals through San Antonio’s Coordinated Entry process and screen potential participants for voucher eligibility.
Accompany participants to voucher eligibility appointment at Opportunity Home San Antonio and assist through eligibility process.
Assist families in developing an Individualized Service Plan.
Actively involve participants in the design and delivery of supportive services by ensuring they have an active voice in their goal/service plans.
Refer participants to necessary services, and coordinate with other providers to help participants to access services and achieve goals set in his/her plan.
Work toward strengthening each participant’s sustainability in permanent housing.
Provide field-based case management services in the areas of, but not limited to: independent living skills, community integration, connection to mainstream benefits, employment services, medical and mental health care, substance use treatment, and all other services needed to support participants in reaching their service plan goals.
Manage ongoing case load of participants in program to include meeting in-person with each participant monthly and maintaining bi-weekly contact with participants.
Maintain necessary documentation, reports, and statistics in the Homeless Management Information System (HMIS) database and enter all data within timeframes as set forth by the HMIS Data Quality Plan.
Reinforce good budgeting/financial management skills and work with participants on budgeting as part of service plan.
Learn and model sound conflict resolution techniques for the purposes of mediating conflicts within the dynamic of the resident to property manager relationship.
Plan and participate in community-building activities.
Plan regular times to recognize participant achievements, encourage leadership, and implement other ways to help participants recognize and build on strengths.
Assist with orienting new clients and exiting departing clients, ensuring adequate transition, referrals, and continuity of care.
Attend bi-weekly case staffing and team meetings to review client progress and plan services.
Meet regularly with Manager of Permanent Supportive Housing to review program targets and progress.
Submit case note, family assessment, family service plan, and other required documentation meeting quality and timeframe expectations.
Identify opportunities where SAMMinistries volunteers may assist at the property; communicate with SAMMinistries Development team and Volunteer Services Coordinator regarding potential opportunities.
Work cooperatively with these staff to assist with communication and planning volunteer engagement events.
Other duties as assigned.