Supported Employment Services Manager

Goodwill Southern Los Angeles County•Long Beach, CA

11d

About The Position

SUPPORTED EMPLOYMENT SERVICES MANAGER Exemplary Duties / Responsibilities: Planning & Development: Oversees the day-to-day operations of the Supported Employment Program. Provides regular onsite supervision and guidance to the Supported Employment Team Leaders. Trains new Team Leaders as part of their onboarding process. This includes but not limited to mentoring new Team Leaders onsite for job responsibilities such teaching strategies, employer relations and required documentation. Conducts regular onsite visits to ensure quality services and support is provided to all stakeholders including participants, employers and staff. Conducts unannounced site visits to ensure the integrity of program services are maintained. Participates in a “team approach” for meeting the program supports, skill training, work experience, life skills and unsubsidized employment/supported employment work needs of people served. Identifies staffing needs and participates in the recruitment process. Completes work schedules for Team Leaders to ensure optimal utilization of authorized hours for each participant. As directed by the Director of Programs, provides hands on job coaching supports for participants as needed when Team Leaders are not available. Ability to work with adults with developmental disabilities. Completes Individual Habilitation Service Plans with work related objectives that are measurable (SMART) and outcome oriented. Approves supportive services that benefit the employment plan/habilitation services plan of participants. Makes referrals to other community resources to meet participant’s needs. Conducts an initial assessment of the participant and together with the participant develops the participant’s individual service plan with periodic review semi-annually and annually. Maintains all participants’ reporting documents including, but not limited to, Individual Habilitation Services Plans to meet Regional Center, Department of Rehabilitation, DDS, and CARF reporting requirements. Is responsible for post-employment needs of participants to ensure the participant’s job retention. Provides monthly Safety Meetings to the Team Leaders as well as ensuring that the information is then conveyed to participants at their employment site. Conducts monthly Team Leader in-services on topics such as HIPAA/Confidentiality, Special Incident Reports, Job Coaching skills and teaching strategies. Maintains a community supportive services resource bank that targets the populations served and geographic areas served. Shares responsibilities and accomplishments with all members of the Division team. Participates in community outreach and community training seminars to provide information regarding workforce development services. Participates in the Monthly Billing process to include completing required progress reports, generating Participates in the annual budget planning process for the supported employment program. As assigned by the Division 200 Director of Programs, represents the agency on different community groups, taskforces, committees, and panels. Minimum Qualifications: Education/Experience: Bachelor’s degree in education, planning, social science or healthcare discipline plus two years of experience in a healthcare or social services agency, of which one year must have been in case management services for adults with developmental disabilities. An additional three years of significant case management and/or job placement experience may substitute for the degree. Knowledge & Skills: Strong organizational skills Ability to analyze data and write clear, accurate and concise reports, including proposals and individual placement plans Ability to communicate effectively Strong computer skills Ability to collaborate with a team of professionals License/Certifications: The employee must have a valid California motor vehicle driver license, current automobile insurance and be willing and able to use his/her personal vehicle or have access to reliable and consistent transportation in the course of employment and business activities. Core Competencies: To perform the job successfully an individual should demonstrate the following competencies: Employee Development & Management - Offers feedback, coaches employees appropriately, rewards employees wisely, takes mentoring roles, challenges and develops employees, and offers opportunities. Defines responsibilities, motivates employees, delegates effectively, and rewards appropriately. Job Knowledge - Consistently knows what needs to be accomplished, how to do it, tools available for completing the job, and methods to meet job objectives. Ethics - Honest, accountable, and maintains confidentiality. Vendor Cost Evaluation - Reviews contracts, pricing structures, and vendor proposals to ensure cost-effectiveness. Negotiates favorable terms and identifies potential savings. Results Driven - Defines appropriate goals, works toward achieving them, and articulates a clear vision and steps for achievement. Compliance & Regulatory Knowledge - Understands legal and regulatory requirements relevant to the role, ensuring that processes comply with industry standards and laws. Customer Relationship Management (CRM) - Experience or skills in managing customer relationships using CRM systems, particularly for roles focused on sales, marketing, or customer success. This job specification should not be construed to imply that these requirements are the exclusive standard of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their supervisor.

Requirements

Bachelor’s degree in education, planning, social science or healthcare discipline plus two years of experience in a healthcare or social services agency, of which one year must have been in case management services for adults with developmental disabilities.
An additional three years of significant case management and/or job placement experience may substitute for the degree.
Strong organizational skills
Ability to analyze data and write clear, accurate and concise reports, including proposals and individual placement plans
Ability to communicate effectively
Strong computer skills
Ability to collaborate with a team of professionals
The employee must have a valid California motor vehicle driver license, current automobile insurance and be willing and able to use his/her personal vehicle or have access to reliable and consistent transportation in the course of employment and business activities.

Responsibilities

Oversees the day-to-day operations of the Supported Employment Program.
Provides regular onsite supervision and guidance to the Supported Employment Team Leaders.
Trains new Team Leaders as part of their onboarding process.
Conducts regular onsite visits to ensure quality services and support is provided to all stakeholders including participants, employers and staff.
Conducts unannounced site visits to ensure the integrity of program services are maintained.
Participates in a “team approach” for meeting the program supports, skill training, work experience, life skills and unsubsidized employment/supported employment work needs of people served.
Identifies staffing needs and participates in the recruitment process.
Completes work schedules for Team Leaders to ensure optimal utilization of authorized hours for each participant.
As directed by the Director of Programs, provides hands on job coaching supports for participants as needed when Team Leaders are not available.
Ability to work with adults with developmental disabilities.
Completes Individual Habilitation Service Plans with work related objectives that are measurable (SMART) and outcome oriented.
Approves supportive services that benefit the employment plan/habilitation services plan of participants.
Makes referrals to other community resources to meet participant’s needs.
Conducts an initial assessment of the participant and together with the participant develops the participant’s individual service plan with periodic review semi-annually and annually.
Maintains all participants’ reporting documents including, but not limited to, Individual Habilitation Services Plans to meet Regional Center, Department of Rehabilitation, DDS, and CARF reporting requirements.
Is responsible for post-employment needs of participants to ensure the participant’s job retention.
Provides monthly Safety Meetings to the Team Leaders as well as ensuring that the information is then conveyed to participants at their employment site.
Conducts monthly Team Leader in-services on topics such as HIPAA/Confidentiality, Special Incident Reports, Job Coaching skills and teaching strategies.
Maintains a community supportive services resource bank that targets the populations served and geographic areas served.
Shares responsibilities and accomplishments with all members of the Division team.
Participates in community outreach and community training seminars to provide information regarding workforce development services.
Participates in the Monthly Billing process to include completing required progress reports, generating
Participates in the annual budget planning process for the supported employment program.
As assigned by the Division 200 Director of Programs, represents the agency on different community groups, taskforces, committees, and panels.