Support Technician
About The Position
Skydance is seeking a critical-thinking, adaptable professional to join its IT Department in a help desk role. The ideal candidate will demonstrate strong communication skills, with the ability to effectively support users at all levels of the organization - including executives, artists, and administrative staff. This role requires the flexibility to respond to a wide range of help desk requests, as well as a proactive, self-motivated approach to maintaining and supporting the overall health of the companyâs digital infrastructure.
Requirements
- Demonstrated proficiency with macOS, Windows, Microsoft 365, ServiceNow, and related productivity tools
- Industry-specific certifications is a plus
- Experience with systems administration and Active Directory is a plus
- Familiarity with AV conference room technologies, including Zoom Rooms and Crestron systems, is a plus
- Solid understanding of core networking concepts and protocols, including VLANs, DNS, DHCP, and VPNs
- Prior help desk experience, with demonstrated ability to use ticketing systems, prioritize support requests, and document issue resolution effectively
- Excellent verbal and written communication skills, with a strong customer-service orientation
- Strong analytical and problem-solving abilities
- Ability to manage multiple projects simultaneously and meet deadlines
- Ability to lift up to approximately 40 pounds and safely use computer and network repair tools, including rack-mounted equipment
- Proven ability to multitask effectively in a fast-paced, dynamic production environment
- Availability for minimal after-hours and weekend work, with flexibility to participate in on-call emergency support as needed
Responsibilities
- Provide troubleshooting support for macOS and Windows workstations within a mixed-network environment, with a demonstrated eagerness to learn and support more advanced systems across the organization
- Perform setup and installation of computers, data migrations, IP phones, select mass storage solutions, and triage a variety of hardware and software issues within a creative media and entertainment office environment
- Receive mentoring and professional development from experienced IT leadership; however, candidates should possess foundational skills appropriate for front-line technical support
- Prior experience in an enterprise or university help desk environment is preferred
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
