Support Technician I
About The Position
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Summary Responsible for managing and supporting a wide range of technical systems and equipment. Duties include transporting and setting up technical equipment and maintaining inventory. Also responsible for managing systems to ensure secure and efficient operations, providing technical support and troubleshooting, and offering technical guidance to peers to minimize disruptions and maintain productivity.
Requirements
- High School Diploma or Equivalent required
- Customer service experience 0-1 year required
- Ability to multitask and prioritize work demands.
- Good interpersonal and communication skills.
- General knowledge of desktop and laptop computers, printers, and other computing equipment.
- Proficiency with associated technical systems and software.
- Familiarity with Mac OS, Office 365, and common software applications, as well as phone systems.
Responsibilities
- Transport, set up, install, and decommission systems.
- Perform tasks in accordance with layout diagrams and project schedules.
- Run diagnostic tests on systems; troubleshoot and resolve any technical issues.
- Assist customers as needed with technical issues related to computers, Applications, or telecom
- Document issues and resolutions effectively and efficiently.
- Provide professional, efficient, and effective customer service to the end-user community, focused on routine matters.
- Monitor and maintain inventory levels for equipment and accessories.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
