POS Support Technician I

United Merchant Services • Lynnwood, WA

10d

About The Position

Bluu Inc., founded in 2007, is an end-to-end POS hardware service provider for merchants nationwide. Bluu Inc. is a leader in developing innovative POS software, with its hardware installed across numerous locations and trusted by many international franchise retailers.

Requirements

• Resourcefulness and problem-solving aptitude
• Excellent communication skills
• Bi-lingual in English & Korean
• POS/PC support related experience preferred
• Able to work off-site occasionally
• Business travel may be required
• Flexible work hours, as well as Saturdays available
• CompTia A+ preferred

Nice To Haves

• CompTia A+ preferred
• POS/PC support related experience preferred

Responsibilities

• Provide phone support
• Document all merchant and reseller/agent issues
• Resolve all outstanding issues as quickly as possible
• Prepare/stage POS hardware and software for deployment
• Maintain POS department equipment and tools
• Perform hardware repairs as required, both in-house and in the field
• Test, evaluate, and document all software/hardware issues
• Provide training to associates, merchants, and resellers
• Install and configure software, hardware, cables/wiring, and networks
• Monitor system performance and troubleshooting issues
• Provide documentation as required

Benefits

• Group Health Insurance ( Medical, Vision, Dental)
• Employer paid Life Insurance
• Paid Sick and Vacation Days
• Gym Support
• Lunch Support
• 401K with marching

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees