POS Administrator

Car Spa, Inc.•Dallas, TX

About The Position

We are looking for a motivated and skilled POS Administrator to join our dynamic IT team. We are seeking an experienced and proactive POS Administrator with deep expertise in DRB Point-of-Sale systems to support and optimize our car wash operations. This key role will oversee the administration, troubleshooting, and continuous improvement of our POS infrastructure, while also leading POS-related projects and maintaining strong vendor relationships.

Requirements

5+ years of experience administering DRB POS systems in the car wash industry or a similar retail environment.
Proven experience leading technical projects and cross-functional teams.
Strong technical troubleshooting skills (hardware, software, network).
Excellent organizational and communication skills.
Experience working with vendors and third-party technology partners.
Ability to work independently and manage multiple projects.
Willingness to travel to car wash sites as needed. Perform remote implementations.

Nice To Haves

Experience with POS LPR technologies.
Familiarity with car wash tunnel control systems.
Experience in automotive services, including full detailing, interior cleaning, oil changes, and emissions/state inspections.
Background in IT support or O365 systems administration is a plus.

Responsibilities

Manage and maintain DRB POS systems across multiple car wash locations, ensuring uptime, accuracy, and performance.
Diagnose and resolve hardware, software, and network issues with POS systems. Serve as the escalation point for complex POS support issues.
Lead the planning, coordination, and execution of POS system upgrades, integrations, and rollouts. Collaborate with internal teams to ensure successful implementation.
Act as the primary point of contact for POS vendors (e.g., Micrologic, DRB). Maintain positive and productive relationships to ensure timely support, updates, and escalations.
Provide training to staff on POS systems and procedures. Develop and maintain system documentation, SOPs, and support materials.
Analyze POS usage and performance metrics to identify areas for improvement and optimization. Recommend and implement solutions to enhance customer experience and operational efficiency.
Participate in rotational on-call support, addressing after-hours IT needs. (Weekends: 9:00 AM – 7:00 PM EST (currently). On-call support is only required for critical issues, and the volume of issues during these hours is typically very low).
Provide IT support and administrative assistance as needed, including helpdesk tasks and system administration responsibilities delegated by the VP of IT, such as managing O365 end-user accounts, configuring access and permissions, supporting and deploying IT hardware, and troubleshooting technical issues for staff.