Support Technician, Employee Records & Systems

Duval County Public Schools•Jacksonville, FL

About The Position

Provides administrative support work in assisting district administrators in planning, coordinating, monitoring, and facilitating administrative actions and processes. Additional Duties Required: Maintain and troubleshoot screening software platforms used for background checks Monitor data integrity across databases and flag inconsistencies Provide technical assistance to HR staff and hiring managers using screening systems Ensure timely processing of background checks and escalate delays Assist with audit preparation by organizing and retrieving screening records Maintain logs of screening activities for compliance tracking Support adherence to federal, state, and company-specific screening regulations Educate staff on secure handling of background information Liaise with external screening vendors to resolve technical issues Respond to candidate inquiries about technical issues with screening portals Provide status updates to hiring teams on pending screenings Create user guides and SOPs for screening systems and processes Train new HR staff or recruiters on using background screening tools Document troubleshooting procedures for recurring technical issues Essential Functions 1. Researches and compiles data, and prepares reports and correspondence. 2. Organizes and tracks the status of legislation, application or case record processing, responding to complaints, and/or resolving work related problems. 3. Recommends, coordinates, and implements administrative practices and procedures to facilitate work processes and accomplish unit activities. 4. Interprets laws, rules, regulations, policies, for the purpose of answering inquiries, resolving complaints, or to resolve work related problems. 5. Prepares correspondence relating to administrative activities for the purpose of presenting information, or resolving complaints or work related problems. 6. Maintains administrative records and files. 7. Attends meetings to provide or clarify information, facilitate processes, or resolve problems. 8. Performs other duties as assigned. Probation: Six (6) months

Requirements

Four (4) year combination of education, training, and experience in administrative work or related area.
Knowledge of administrative practices, methods, and procedures relating to administrative support areas
Knowledge of research and statistical methods and techniques
Strong word processing, spreadsheet, database, diagramming, and/or presentation software skills
Strong oral, written, and interpersonal communication skills
Strong data research, compilation, analysis, and presentation skills
Strong calculator, personal computer, fax, and office equipment operation skills
Ability to resolve work related problems or complaints
Ability to use judgment in search for solutions or improvement to work processes
Ability to coordinate work activities
Ability to research and compile data, prepare written reports and correspondence
Ability to interpret laws, rules, and regulations
Ability to operate standard office equipment such as personal computers, copiers, fax machines, and related equipment
Ability to read, understand, and apply job-related rules, policies and procedures
Ability to prepare reports

Responsibilities

Maintain and troubleshoot screening software platforms used for background checks
Monitor data integrity across databases and flag inconsistencies
Provide technical assistance to HR staff and hiring managers using screening systems
Ensure timely processing of background checks and escalate delays
Assist with audit preparation by organizing and retrieving screening records
Maintain logs of screening activities for compliance tracking
Support adherence to federal, state, and company-specific screening regulations
Educate staff on secure handling of background information
Liaise with external screening vendors to resolve technical issues
Respond to candidate inquiries about technical issues with screening portals
Provide status updates to hiring teams on pending screenings
Create user guides and SOPs for screening systems and processes
Train new HR staff or recruiters on using background screening tools
Document troubleshooting procedures for recurring technical issues
Researches and compiles data, and prepares reports and correspondence.
Organizes and tracks the status of legislation, application or case record processing, responding to complaints, and/or resolving work related problems.
Recommends, coordinates, and implements administrative practices and procedures to facilitate work processes and accomplish unit activities.
Interprets laws, rules, regulations, policies, for the purpose of answering inquiries, resolving complaints, or to resolve work related problems.
Prepares correspondence relating to administrative activities for the purpose of presenting information, or resolving complaints or work related problems.
Maintains administrative records and files.
Attends meetings to provide or clarify information, facilitate processes, or resolve problems.
Performs other duties as assigned.