Support Team Manager

RYOBI•Anderson, SC

1d•Onsite

About The Position

TTI Consumer Power Tools, Inc., has an opening in its Anderson, SC office for a Support Team Manager. The successful candidate must be a self-starter, well organized, able to work both independently and as a team member, possess excellent communication and interpersonal skills and be proficient in MS Office applications, particularly Word, Excel, and Access. We offer competitive wages and a comprehensive benefits package -- tuition assistance, 401(k), medical/dental/vision coverage, vacation, and holidays. Job Responsibilities: Operations: Supervise all office operations in support of fulfilling customer orders in full and on-time Coordinate manpower in designated area in the most efficient, cost effective manner Ensure effective communication of all key initiatives to encourage a consistent understanding of the reasons for, direction of, and expected results of each initiative Collaborate with internal (manufacturing, sourcing, customer service, human resources, other segments, etc.) and external customers as needed to meet business objectives Ensure daily business objectives are communicated and met through accountability to processes and methods, identifying and removing obstacles to success Employee relations and management: performance reviews, counseling, corrective actions, training, safety, compliance Lead and/or assist in developing plans for cost reduction, process improvements, labor hour reductions and improving Warehouse accuracy/quality processes. Ensure consistent execution of processes, procedures, and polices Assertively seek solutions at the at the issues or problems Continuously improve processes to drive cost reductions and performance improvement Improve consolidation Improve mode mix Reduce the cost of failure Finance Assist in controlling expenses Ensure accurate and timely record keeping, payroll, and attendance Ensure compliance with financial policies and procedures, such as inventory accuracy and control, returns, damages, etc. Understand the relationship between decision-making and profitability Closely manage associates' working hours and activities to minimize overtime and to meet or exceed productivity targets Generate and update daily reports for the Director of Operations Safety Ensure day-to-day management and associate activities are in alignment with the location safety strategy. Monitor safe operation of equipment, compliance with safety regulations, and schedule/conduct safety meetings and associate start up meetings Ensure warehouse equipment and vehicles are well-maintained and that housekeeping meets company standards Provide associates with communication, training, feedback, and direction to ensure safe performance Ensure compliance with all applicable regulatory agencies and company policies and procedures People Effectively manage change within area of responsibility Assist with maintaining a positive morale and developing team Ensure associates are provided with positive work environment and all tools necessary to their success Recognize individual and team accomplishments Develop talent for additional duties and/or promotion opportunities Environment: This position requires managing dynamic circumstances and having the ability to make sound independent decisions based on multiple considerations. Must interface and be able to establish cohesive relationships across departments. Must be able to effectively engage with wide range of personnel under all situations and be both directive and responsive. Communication, interpersonal, planning, organization, and decision-making skills are important.

Requirements

Bachelor's Degree preferred
2-5 years of experience in a distribution environment, preferably with SAP/ORACLE system experience and inventory management
2-5 years supervisory experience
Strong people skills with the ability to influence others at all levels
Self-confident and professional in interaction with others
Self-motivated with strong work ethic
Able to work various shift schedules
No final warnings
No more than 6 attendance points
Efficiency and Quality goals met for the previous 3 months.
Must be in current role for 6+ months.
Must meet all job description requirements.
May require some heavy lifting (up to 50 lbs.) as well as other moderate physical effort, including bending and stooping.
Communication, interpersonal, planning, organization, and decision-making skills are important.

Nice To Haves

Lean Manufacturing and/or Six Sigma experience is a plus

Responsibilities

Supervise all office operations in support of fulfilling customer orders in full and on-time
Coordinate manpower in designated area in the most efficient, cost effective manner
Ensure effective communication of all key initiatives to encourage a consistent understanding of the reasons for, direction of, and expected results of each initiative
Collaborate with internal (manufacturing, sourcing, customer service, human resources, other segments, etc.) and external customers as needed to meet business objectives
Ensure daily business objectives are communicated and met through accountability to processes and methods, identifying and removing obstacles to success
Employee relations and management: performance reviews, counseling, corrective actions, training, safety, compliance
Lead and/or assist in developing plans for cost reduction, process improvements, labor hour reductions and improving Warehouse accuracy/quality processes.
Ensure consistent execution of processes, procedures, and polices
Assertively seek solutions at the at the issues or problems
Continuously improve processes to drive cost reductions and performance improvement
Improve consolidation
Improve mode mix
Reduce the cost of failure
Assist in controlling expenses
Ensure accurate and timely record keeping, payroll, and attendance
Ensure compliance with financial policies and procedures, such as inventory accuracy and control, returns, damages, etc.
Understand the relationship between decision-making and profitability
Closely manage associates' working hours and activities to minimize overtime and to meet or exceed productivity targets
Generate and update daily reports for the Director of Operations
Ensure day-to-day management and associate activities are in alignment with the location safety strategy.
Monitor safe operation of equipment, compliance with safety regulations, and schedule/conduct safety meetings and associate start up meetings
Ensure warehouse equipment and vehicles are well-maintained and that housekeeping meets company standards
Provide associates with communication, training, feedback, and direction to ensure safe performance
Ensure compliance with all applicable regulatory agencies and company policies and procedures
Effectively manage change within area of responsibility
Assist with maintaining a positive morale and developing team
Ensure associates are provided with positive work environment and all tools necessary to their success
Recognize individual and team accomplishments
Develop talent for additional duties and/or promotion opportunities