Support Specialist

Topcon Positioning • Warrendale, PA

8h

About The Position

Topcon Positioning Group is headquartered in Livermore, California, USA (topconpositioning.com). We design, manufacture and distribute productivity tools for developing a brighter future. Whether cultivating the earth or building upon it, Topcon brings innovation in workflow automation and seamless connectivity of data to construction, geopositioning and agriculture industries focused on developing a sustainable tomorrow. Topcon is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race, color, religion, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, genetic information, or other legally protected status. T o learn more about Topcon career opportunities go to www.topconcareers.com . Topcon Solutions serves the AEC industry as the retail division to Topcon Positioning Systems, and an Autodesk Platinum Partner. The technology offerings, workflows, and productivity solutions between these two brands are why Topcon Solutions is a leader in the industry. Our vast product portfolio, technical expertise across brands, and business savvy industry knowledge are unmatched. Supporting our customers with training, technical support, consulting & repair is our specialty. 16 locations, covering 20 states. Solutions Is Our Middle Name. The role of this position is to train customers, perform product demonstrations, and support sales with technical support for Topcon hardware and office products.

Requirements

• Excellent interpersonal skills, effective speaking style, public presentation ability, positive attitude, and a professional image.
• Proficiency in Microsoft Office products.
• Able to lift 40 lbs.
• Able to walk on rugged job sites and work outdoors in varying weather conditions.
• Teaching classes for 6-8 hours daily.
• Travel and overnight travel are required to provide customer training.

Nice To Haves

• Experience with Topcon or competitor's hardware, software, and workflows is beneficial.
• Land Surveying, construction layout, or construction technology-related experience is preferred.

Responsibilities

• Demonstrate and train customers on Topcon hardware, software, and workflows in the field.
• Classroom training at Topcon Solutions Store facilities for large groups of people on Topcon hardware, software, and workflows.
• Development of training material and guides for customers.
• Providing phone support and troubleshooting issues for customers in the field.
• Train other employees on Topcon hardware, software, and workflows.
• Work closely with our Sales team to present customers with the best product solutions for their jobs and workflows.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed